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It's going to be HELL once people get wind of this. My store is mostly a retail establishment, with some food shoe-horned in. The company that owns us has another branch that is similar, but takes WIC. We, for the longest time, due to our much smaller selection than those branches, didn't accept WIC. So guess what?
We now take WIC.
It's not so much a big deal for ME, since I used to work at the other branch for a year or so, and the system is apparently the same from what I gather, but it's the fact that I'M THE ONLY ONE THAT KNOWS IT. Seriously. The rest of the people in the store have never worked at the alternate branch, and all they gave us for 'training' was two pages of 'X goes here' 'Y goes here', which wouldn't be bad, if they actually had someone who knew how it actually worked, aside from some damn pictures. Even dummy WIC forms would have been nice.
My freaking manager, who I expected was smarter than this, to understand, "A- Put in record #", couldn't understand ANY of it, and I had to deal with her ass for 15 minutes while delaying my break. She kept getting stuck at the instructions that were so miniscule that I just told her to ignore it. "But it says Y!" "...Just IGNORE Y. Listen to X". Then the 'find the errors!' sheet... She pointed to the SINGLE ONE that was correct and said, "There has to be something wrong with this! There's no amount on it!". For the record, she was pointing to the average WIC form, not the produce WIC form, whose only difference is that the fruit has a monetary limit. I'd love to see her limit people buying formula to the ever-varying prices of different stores. Produce is one thing, but GAH. I still don't think she gets it, but I quelled it by telling her that's just the way it is, and no, you don't need a damn amount on it!
And that's my MANAGER. God forbid all my coworkers who, A) Haven't received training yet, or B) Probably didn't get the proper idea out of a chart they got to look at for maybe ten minutes tops. Thankfully, if the program is the same that I've worked with, it points out everything for you, but I guess that's because the machine assumes you're an idiot where I work...
So I predict that I will be helping A LOT when people realize they can use their vouchers here.
We now take WIC.
It's not so much a big deal for ME, since I used to work at the other branch for a year or so, and the system is apparently the same from what I gather, but it's the fact that I'M THE ONLY ONE THAT KNOWS IT. Seriously. The rest of the people in the store have never worked at the alternate branch, and all they gave us for 'training' was two pages of 'X goes here' 'Y goes here', which wouldn't be bad, if they actually had someone who knew how it actually worked, aside from some damn pictures. Even dummy WIC forms would have been nice.
My freaking manager, who I expected was smarter than this, to understand, "A- Put in record #", couldn't understand ANY of it, and I had to deal with her ass for 15 minutes while delaying my break. She kept getting stuck at the instructions that were so miniscule that I just told her to ignore it. "But it says Y!" "...Just IGNORE Y. Listen to X". Then the 'find the errors!' sheet... She pointed to the SINGLE ONE that was correct and said, "There has to be something wrong with this! There's no amount on it!". For the record, she was pointing to the average WIC form, not the produce WIC form, whose only difference is that the fruit has a monetary limit. I'd love to see her limit people buying formula to the ever-varying prices of different stores. Produce is one thing, but GAH. I still don't think she gets it, but I quelled it by telling her that's just the way it is, and no, you don't need a damn amount on it!
And that's my MANAGER. God forbid all my coworkers who, A) Haven't received training yet, or B) Probably didn't get the proper idea out of a chart they got to look at for maybe ten minutes tops. Thankfully, if the program is the same that I've worked with, it points out everything for you, but I guess that's because the machine assumes you're an idiot where I work...
So I predict that I will be helping A LOT when people realize they can use their vouchers here.
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