This is not from as many different customers as it should be.
And one for my coworkers:
- 12 days is not "3 or 4 weeks"!
- Read the information we send you! Your preliminary docs clearly state that you'll have closing fees.
- Oh, gee, you wondered why you had so much money in your checking account? Maybe you should have checked that your automatic payment went through before you spent that money!
- No, we didn't take an automatic payment for your loan. Your loan is matured. Until your loan is rewritten and you sign another automatic payment form, we're not going to take another automatic payment.
- No, the force-placed insurance the bank purchased is not good enough. If your house burns down, your loan will be paid off, but you won't get anything, and you won't have a house any more!
- I left 5 messages on your voicemail in the past week. You never returned my calls, so now I'm sending you a letter. Don't act surprised.
- Your loan matures in March, not May. Read the paperwork you signed.
- It's great that you keep making payments on your loan, but it [ed. -- the balloon] matured almost 2 months ago. If you'd return my phone calls or read the letters we sent you (or the documents you signed when you renewed the loan last), you'd know that!
And one for my coworkers:
- If you want me to help you with something, ask! Don't expect me to overhear everything you whisper across the lobby at each other.
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