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Requesting Information From Everyone
Old 01-29-2011, 06:48 PM
Pedersen Pedersen is offline
Area Manager
Join Date: Apr 2007
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Default Requesting Information From Everyone

Hiya folks. We've gotten some sporadic reports of problems, and they are seriously difficult to track down. As such, I need to ask everybody: If you see any problems, however short lived, however forgettable, please please please either reply in this thread or PM me with a note about it.

When you do, please give me three pieces of information: What the problem was, what you saw on your screen, and the time (as precisely as you can) the problem occurred.

For some of this, at least, it looks like we're going to have to involve the web host for support, so the more detail you can give, the better.

Thank you.

Old 01-29-2011, 07:43 PM
Cookie's Avatar
Cookie Cookie is offline
Mostly harmless
Join Date: Dec 2009
Posts: 482

I haven't seen anything, but if I do, is browser and OS something I should include in the report?
The original Cookie in a multitude of cookies.

Old 01-29-2011, 08:16 PM
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Cazzi Cazzi is offline
Assistant Manager
Join Date: Oct 2009
Location: NW England
Posts: 348

This morning at about 10.36am GMT OpenDNS gave me the following error:
Hmm, www.customerssuck.com isn't loading right now.

The computers that run www.customerssuck.com are having some trouble. Usually this is just a temporary problem, so you might want to try again in a few minutes.

Want more detail? See which nameservers are failing.
I didn't check which nameservers it was as I was doing my usual do too many things at once again. If I get the error again, I will look

Stayed that way for a couple of minutes then all was right again.
Times are correct according to my Chrome browser history.
OS is Windows 7 Ultimate 64bit.
Arp happens!

Just when I was getting used to yesterday, along came today.

Old 01-29-2011, 11:57 PM
crazyofficeclerk crazyofficeclerk is offline
Join Date: Jul 2006
Location: Ohio
Posts: 120

I had one of the "server is busy" things today. I can't tell you exactly when but it was sometime around 2:45 ish.

Old 01-30-2011, 07:06 AM
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Rapscallion Rapscallion is offline
Just some guy
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Location: Wiffletown
Posts: 11,248

What time zones?


Old 01-30-2011, 03:35 PM
crazyofficeclerk crazyofficeclerk is offline
Join Date: Jul 2006
Location: Ohio
Posts: 120

Sorry about that mine was Eastern.

Old 01-30-2011, 04:56 PM
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ArcticChicken ArcticChicken is offline
Ornery Velociraptor
Join Date: Aug 2007
Location: Philly
Posts: 1,481

I can't tell you exactly what happened, because I wasn't paying enough attention, but on Wednesday sometime between 2:15 and 3 something-or-other eastern I couldn't get on the site.

I was on my school computer using Firefox, I don't know the version number but something old, and I think it said the page did not exist.
The High Priest is an Illusion!

Old 01-30-2011, 05:12 PM
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KiaKat KiaKat is offline
Ninja Perv
Join Date: Jul 2008
Location: HV, NY
Posts: 1,090

Suggestion - if you can, take a screenshot and save it with date/time. If you don't want to attach it here for privacy reasons, maybe Peds or Raps has an email address it can be sent to?

That way Pedersen can actually see the error messages or problems, along with URL.

Old 01-30-2011, 06:24 PM
surreal20 surreal20 is offline
Join Date: Sep 2010
Location: Maryland
Posts: 156

KiaKat has a wonderful idea. So long as the Mods or whomever are actually working hard to fix it comply.

I know i had an issue a while back about there being too many people on the server and i had to wait. But i can't tell you when or anything. I'm sorry. I was un-aware of this thread at the time.

The next time i see it, or anything else for that matter, i will do my best to document it.
I can only please one person a day, today isn't your day, and tomorrow doesn't look good either.

When someone asks you a stupid question, give them a stupid answer.

Old 01-30-2011, 06:32 PM
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KiaKat KiaKat is offline
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Join Date: Jul 2008
Location: HV, NY
Posts: 1,090

Surreal, depending on when that was, it could have been on the old server. There were a lot of issues on it, but now that we're on new hardware, that particular problem should be long gone. Now the problems seem to be a bit more scattered, which is why the mods/admins are asking for details.
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