I'm getting married this Sunday. Back in early November, my fiance and I went to a very popular men's suits and tuxes business just over the border in Mass. We were introduced to someone who had been working for a few months so he wasn't brand new anymore. Went through all the different tuxes and such. Finally settled on a nice Vera Wang tux. We then went through the measurements. Now I've been to a few weddings in the last year, I'm quite familiar with most of my measurements. My body hasn't fluctuated much in the last year. All his measurements matched up to what I figured. Watched him write my measurements down to make sure he got it right.
Once we were done sizing me up, I tried on some close fitting tuxes and I loved what I saw. We then went over payment information and pickup. We are getting married in New Jersey so I can't pick up the tux in Massachusetts. I had him put down a location that's right down the street from my apartment. Then I'd return it at the location by where we'd be for the wedding itself. Pretty simple enough.
This Wednesday, I got an email saying my Tux was ready for pickup. Since it was already late and I'm busy Thursdays, I figured I'd go Friday. The email says if I get there before 4pm, I can have it sent out for alterations and pick it up the next day. Today, Friday, I went and it wasn't there. The assistant manager looked it up as I chatted with the manager. Turns out the tux was sent to Reno, Nevada. Zip codes aren't even close so I don't know how the guy from Massachusetts even screwed it up. Not a huge deal, they could have it sent overnight. Then he looked at my order and started cracking up. Based on the measurements on the order, he could visually tell without measuring me it would never fit. The waist size on my pants was four inches bigger than what we agreed on, the pants two inches too big, the chest way too small, the arm lengths too small. The manager remeasured me and the ONLY measurement that was correct was my neck. Lucky for me, they do fast alterations and I can pick up the correctly sized tux tomorrow morning at 9:30am.
I don't know how so much could possibly be screwed up. Nearly every single measurement was screwed up. The store it was sent to wasn't even nearly close to in name or zip code or state I said I'd pick it up (and we even went over a map to show him which location to send it to...). I plan on calling the store I placed the order in and speaking to a manager about it. That's too big a screw up to let go. I figured I'd do that instead of going straight to corporate and making it into a huge issue for the entire store instead of just the employee who screwed up.
Once we were done sizing me up, I tried on some close fitting tuxes and I loved what I saw. We then went over payment information and pickup. We are getting married in New Jersey so I can't pick up the tux in Massachusetts. I had him put down a location that's right down the street from my apartment. Then I'd return it at the location by where we'd be for the wedding itself. Pretty simple enough.
This Wednesday, I got an email saying my Tux was ready for pickup. Since it was already late and I'm busy Thursdays, I figured I'd go Friday. The email says if I get there before 4pm, I can have it sent out for alterations and pick it up the next day. Today, Friday, I went and it wasn't there. The assistant manager looked it up as I chatted with the manager. Turns out the tux was sent to Reno, Nevada. Zip codes aren't even close so I don't know how the guy from Massachusetts even screwed it up. Not a huge deal, they could have it sent overnight. Then he looked at my order and started cracking up. Based on the measurements on the order, he could visually tell without measuring me it would never fit. The waist size on my pants was four inches bigger than what we agreed on, the pants two inches too big, the chest way too small, the arm lengths too small. The manager remeasured me and the ONLY measurement that was correct was my neck. Lucky for me, they do fast alterations and I can pick up the correctly sized tux tomorrow morning at 9:30am.
I don't know how so much could possibly be screwed up. Nearly every single measurement was screwed up. The store it was sent to wasn't even nearly close to in name or zip code or state I said I'd pick it up (and we even went over a map to show him which location to send it to...). I plan on calling the store I placed the order in and speaking to a manager about it. That's too big a screw up to let go. I figured I'd do that instead of going straight to corporate and making it into a huge issue for the entire store instead of just the employee who screwed up.
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