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SC comes in with a box claiming that said part in box was purchased at our store. Inside said box is a hub assembly that looks way older than 3 y/o. Said part would have to have been sitting in a brine tank for over a year to look this bad. It looked like original equipment and original equipment that had seen hard use. No receipt. "Can't you look it up?"
Which vehicle did it come from? She was a bit evasive at even providing the vehicle information like I should be able to tell by just looking at said part. I get vehicle information, and of course, since there are two options, she claims to have previously purchased the one with the better warranty. No record of her having purchased said part. No record of her having purchased the lesser warranted part, but of course our system is wrong.
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SC comes in claiming to be an employee of one of our professional accounts and wants to know price for brake parts for his 10 year old Jeep. He writes these prices down on a piece of paper. Decides not to purchase, and walks out heading east. The phone rings 5 minutes later, and it is someone asking us prices for exactly what this guy had just gotten quoted. It is obviously our competitor two doors down doing a price check. SC was trying to get our competitor's parts for the jobber price I had looked up for him. As per policy, I quoted walk-in price over the phone. I saw said SC driving off 5 minutes later presumably with no brake parts.
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SC comes to our store and wanting all of the higher end parts for her brake job. When I ring her up, she then claims that she can get the "exact same parts" from [Competitor in nearby town] for $100 less. Said competitor is known to carry a very cheap line of parts that carry no warranty. Lo and behold, the price to said competitor's comparable parts on counter is actually more expensive and even the El Cheapo parts aren't as cheap as customer's verbal quote.
Which vehicle did it come from? She was a bit evasive at even providing the vehicle information like I should be able to tell by just looking at said part. I get vehicle information, and of course, since there are two options, she claims to have previously purchased the one with the better warranty. No record of her having purchased said part. No record of her having purchased the lesser warranted part, but of course our system is wrong.
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SC comes in claiming to be an employee of one of our professional accounts and wants to know price for brake parts for his 10 year old Jeep. He writes these prices down on a piece of paper. Decides not to purchase, and walks out heading east. The phone rings 5 minutes later, and it is someone asking us prices for exactly what this guy had just gotten quoted. It is obviously our competitor two doors down doing a price check. SC was trying to get our competitor's parts for the jobber price I had looked up for him. As per policy, I quoted walk-in price over the phone. I saw said SC driving off 5 minutes later presumably with no brake parts.
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SC comes to our store and wanting all of the higher end parts for her brake job. When I ring her up, she then claims that she can get the "exact same parts" from [Competitor in nearby town] for $100 less. Said competitor is known to carry a very cheap line of parts that carry no warranty. Lo and behold, the price to said competitor's comparable parts on counter is actually more expensive and even the El Cheapo parts aren't as cheap as customer's verbal quote.
The only functional difference between us is that he has a lanyard denoting 'manager' and I do not.
guess I learned something new I do tell my daughter to stop only time I use them is when im with my son who is in a wheelchair other wise I use the escalator if not one I use the stairs if im in a hurry if im not I will use the elevator if that's the other option since I have a bad back
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