One of our items for Salepocalypse was an awesome kind of cracker that's normally $6/bag, they were on sale for $1. Not unsuprisingly, we ran through our initial allotment (36 cases of 12) in the first four days although the flyer and signs stated three items per customer. I fault both the POS for not being programmed to reject quantities over 3, and also the cashiers for not stopping people who were trying to buy 12 in one go--but mainly the POS, there's no reason to not program an item limit.
When those went OOS, the flyers and all signage were reprinted to omit that product, so for all intents and purposes it didn't exist.
When they came back in stock, we put them back on the shelf with no sale signage at all (we only got the deal from the distributor on the initial shipment so would lose a lot of money if we put them on sale again).
There's an SC who missed out on this item the first time around and has held on to one of the first sale flyers, so has come back in repeatedly demanding (and getting!) them for a dollar each. The first wave of flyers did not say "While supplies last" which is probably the only reason the front end has caved to her.
Grocery has lost about $40 in the past 3 days to this vulture, J has instructed all of us that he will be the only one to talk to her (he can and will give her attitude right back). I asked if this behavior couldn't get her banned (losing us money and being abusive to staff until she gets what she wants) and J said no...that doesn't sound right <_< So we take the loss and even though the front end does the overrides, J gets the heat for it.
When those went OOS, the flyers and all signage were reprinted to omit that product, so for all intents and purposes it didn't exist.
When they came back in stock, we put them back on the shelf with no sale signage at all (we only got the deal from the distributor on the initial shipment so would lose a lot of money if we put them on sale again).
There's an SC who missed out on this item the first time around and has held on to one of the first sale flyers, so has come back in repeatedly demanding (and getting!) them for a dollar each. The first wave of flyers did not say "While supplies last" which is probably the only reason the front end has caved to her.
Grocery has lost about $40 in the past 3 days to this vulture, J has instructed all of us that he will be the only one to talk to her (he can and will give her attitude right back). I asked if this behavior couldn't get her banned (losing us money and being abusive to staff until she gets what she wants) and J said no...that doesn't sound right <_< So we take the loss and even though the front end does the overrides, J gets the heat for it.
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