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.....spoken by a library customer this afternoon. (not a customer I directly dealt with, but I was on the customer service desk when this happened)
The SC was apparently one of those people who prefer to return library materials to the customer service desk, and get a receipt for the items which were checked in. This in itself is NOT unreasonable, especially since sometimes customers have had legitimate problems with library materials not being properly checked in.
Where this woman got sucky was that my co-worker had accidentally closed out something on her computer screen, and was not able to print out a "check-in receipt". She offered to print out a list of what the SC had on her account, as proof that the items had been checked in, but that wasn't the answer the SC wanted to hear.....she insisted on an actual "check-in receipt". (claimed she was a cashier, and that there was always a way to re-print receipts)
Anyhow, my co-worker went into the staff area to get someone who might be able to help, and in the meantime, the SC left and commented to me she was going to call corporate. (wasn't yelling or anything, but I could tell she was annoyed)
So.....I don't know if she really did call someone or not, but I'm not sure what else could've been done. She didn't like any of the options offered to her, and our computer system really is NOT set up to re-print receipts, unless it's been a payment transaction.
The SC was apparently one of those people who prefer to return library materials to the customer service desk, and get a receipt for the items which were checked in. This in itself is NOT unreasonable, especially since sometimes customers have had legitimate problems with library materials not being properly checked in.
Where this woman got sucky was that my co-worker had accidentally closed out something on her computer screen, and was not able to print out a "check-in receipt". She offered to print out a list of what the SC had on her account, as proof that the items had been checked in, but that wasn't the answer the SC wanted to hear.....she insisted on an actual "check-in receipt". (claimed she was a cashier, and that there was always a way to re-print receipts)
Anyhow, my co-worker went into the staff area to get someone who might be able to help, and in the meantime, the SC left and commented to me she was going to call corporate. (wasn't yelling or anything, but I could tell she was annoyed)
So.....I don't know if she really did call someone or not, but I'm not sure what else could've been done. She didn't like any of the options offered to her, and our computer system really is NOT set up to re-print receipts, unless it's been a payment transaction.
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