I get this on the phone all the time. "I had to wait 20 minutes! You're losing customers that way! You need to hire more people!!"
Offer to transfer them to the manager, and I get..."No, I don't have time for that."
Well, you just spent 20 minutes on the phone waiting for me and blew half the phone call bitching about the wait time, so what's a couple more minutes when you could use it to tell THE PERSON WITH THE POWER TO CHANGE THINGS.
All witches are bit odd. It's best to get your oddness sorted out early. (Terry Pratchett)---
Nothing grows in Midgar.