Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Closed Thread
 
Thread Tools Display Modes

Why Yes Sir, That's How Commerce Works
  #1  
Old 07-03-2018, 03:19 PM
TheWolfEmperor's Avatar
TheWolfEmperor TheWolfEmperor is offline
Vulcan/Time Lord Hybrid
 
Join Date: Jan 2018
Location: Tycho Station
Posts: 247
Default Why Yes Sir, That's How Commerce Works

Air conditioners were a hot selling item yesterday.

Ha. Haha. You'll never in a million gazillion years see what I did there.

Day one we had air conditioners and they all flew off the shelves. Fans, too. I directed more than a hundred customers to the fans and AC units. Day two, the shelves were empty. All except for the smallest fans that only the desperate were willing to purchase because lets face it, the best those things will do is blow the hot air on you.

Don't get me wrong. I am not unsympathetic. But a couple customers ranged from the incredulous to the full on dick-with-butterfly wings.

Some of it is on the coworkers who answered phones and told customers that we had a truck and were expecting air conditioners. All of our store managers made it abundantly clear that they were to stop doing this but it still kept happening.

A lot of customers did not understand that, no, we could not hold a unit for them. It's first come first serve. There was plenty of time to prepare for this heatwave and we had plenty of air conditioners at the beginning of June.

Oh, there were a handful of air conditioners that arrived before the regular inventory truck. We did put those out along with some box fans. And I guess customer heard about this because he came in and said to me,

"But I called four hours ago and they said you had some."

To which I replied, "Yes we did have them four hours ago. But they sold out."

The guy proceeded to swear up and down and he couldn't believe that we sold out of them so fast. I couldn't believe that he expected he was the only customer in the entire region to be sweating balls right now.

And just to be clear, this wasn't just us. All of the stores in town that had an air conditioner for sale had sold them. Most people understood that while I was sorry that we didn't have any left, it was also not my fault. Others made rather stupid comments like,

"Well when I was here yesterday, you had a bunch of them on a pallette. Did you move them?"

Yes, I wanted to say. We moved the economy with them.

Others still insisted we must have some outback. As if there would be any economical advantage in keeping a high commodity item in the back when we could sell it right there and then for a profit. They're air conditoners. There's no street date on them.

Today I'm keeping a tally. I'll let you know how many requests I get.
__________________
Don't waste time trying to convince someone that the sky is blue.

  #2  
Old 07-03-2018, 05:00 PM
taxguykarl's Avatar
taxguykarl taxguykarl is offline
Seasonal Tax Preparer
 
Join Date: Aug 2008
Location: Chicagoland (South suburbs)
Posts: 3,803
Default

Quote:
Quoth TheWolfEmperor View Post
Today I'm keeping a tally. I'll let you know how many requests I get.
I'll guess double digits, especially if the heat continues.
__________________
I'm trying to see things from your point of view, but I can't get my head that far up my keister!

Who is John Galt?
-Ayn Rand, Atlas Shrugged

  #3  
Old 07-03-2018, 05:32 PM
Monterey Jack's Avatar
Monterey Jack Monterey Jack is offline
Area Manager
 
Join Date: Sep 2013
Posts: 1,361
Default

You should always buy a fan or air conditioner at the beginning of May, so when you actually NEED it, you'll HAVE it.

And who wants to take bets on how many of these customers will end up returning their units once the heat wave finally snaps, because it will NEVER BE HOT AGAIN after that?

  #4  
Old 07-03-2018, 08:19 PM
Victory Sabre's Avatar
Victory Sabre Victory Sabre is offline
Make the stupid stop!!!!
 
Join Date: Sep 2007
Location: Well, it seems like I'm at work. Maybe not.
Posts: 902
Default

Failure to prepare on their part doesn't constitute an emergency on your part.

This has been said hundreds of times here, but it applies as well as ever.
__________________
"Life is tough. It's even tougher if you're stupid" Redd Foxx as Al Royal - The Royal Family - Pilot Episode - 1991.

  #5  
Old 07-03-2018, 11:19 PM
Kit-Ginevra's Avatar
Kit-Ginevra Kit-Ginevra is offline
Official CS tillgirl fondler!
 
Join Date: Jun 2013
Location: Dancing under the stars of Selryndar...
Posts: 1,162
Default

Now a person with brains would put Mr.Blowy away somewhere safe .say in the shed..so next year when the heat arrives again there it will be nice and handy to go again
__________________
The Copyright Monster has made me tell you that my avatar is courtesy of the wonderful Alice XZ.And you don't want to annoy the Copyright Monster.

  #6  
Old 07-03-2018, 11:41 PM
notalwaysright's Avatar
notalwaysright notalwaysright is offline
Escapee
 
Join Date: Jul 2014
Posts: 2,998
Default

I'll be honest, I can think of twice where I've been that person who's staring sadly at an empty shelf when the fans used to be. We had gone years without a hot summer here, and I'd given some fans away when I moved apartments. Anyway, I didn't interact with any employees, just walked to the aisle, was sad, and left. It's my own fault. Last year I saw it was going to be hot for the foreseeable future, and looked around online for cheap window fans. Bullseye had one left at my location so I did the buy online, pick up in store. Then I know it's there.

I can't imagine living in an area with regularly scorching hot summers and being like "I AM HOT. YOU GIVE COOL. WHY NO GIVE?!?! ANGER!"
__________________
Replace anger management with stupidity management.

  #7  
Old 07-04-2018, 01:46 AM
MoonCat's Avatar
MoonCat MoonCat is offline
I'm not bitter. I'm informed.
 
Join Date: Jun 2010
Location: Eastern US.
Posts: 7,781
Default

In past years, by the end of May-early June you couldn't find a window fan or air conditioner around here for love or money. Last couple of years, someone at corporate at several chain stores miraculously realized that "hey, people still buy fans and A/C through the summer! Why didn't we think of this before!?"

So they continue to stock window fans, and we went to a certain orange apron store last week to get a replacement for my sister's bedroom A/C unit. They had 'em, had quite a few in fact. By now, who knows? I'm just gobsmacked that the various stores have finally realized you need to continue to stock these things past June 1st.
__________________
When you start at zero, everything's progress.

  #8  
Old 07-04-2018, 02:14 AM
Bandit's Avatar
Bandit Bandit is offline
Semi-Retired phone geek
 
Join Date: Sep 2006
Location: Frozen bits, ON
Posts: 721
Default

Quote:
Quoth Monterey Jack View Post
You should always buy a fan or air conditioner at the beginning of May, so when you actually NEED it, you'll HAVE it.

And who wants to take bets on how many of these customers will end up returning their units once the heat wave finally snaps, because it will NEVER BE HOT AGAIN after that?
AND - for double bonus points - will complain on the next heat wave, 3 weeks later, that the store not only has none (or just the $600+ units), and the budget unit they had "rented" is not being restocked until next April.

It was amusing to watch the expression on the guy's face when he realized the great money-saving plan had backfired.

B
__________________
"Only two things are infinite, the universe and human stupidity, and I'm not sure about the former."- Albert Einstein.
I never knew how happy paint could make people until I started selling it.

  #9  
Old 07-04-2018, 02:49 AM
Monterey Jack's Avatar
Monterey Jack Monterey Jack is offline
Area Manager
 
Join Date: Sep 2013
Posts: 1,361
Default

Quote:
Quoth Bandit View Post
It was amusing to watch the expression on the guy's face when he realized the great money-saving plan had backfired.
Don't these people realize that it's gonna be hot again NEXT summer? A well-maintained air conditioner should last the average person a decade or more, so the $300 or so they spend is gonna break down to less than $30 per year. Same thing with a basic fan. Who can't afford twenty or thirty bucks for a basic stand-up fan?

Last edited by Monterey Jack; 07-04-2018 at 04:23 AM.

  #10  
Old 07-04-2018, 04:06 AM
Pixelated Pixelated is offline
Area Manager
 
Join Date: Oct 2016
Location: Bookholm
Posts: 1,746
Default

Quote:
Quoth TheWolfEmperor View Post


"Well when I was here yesterday, you had a bunch of them on a pallette. Did you move them?"
Would it be rude to ask "THEN WHY DIDN'T YOU BUY ONE WHEN YOU WERE HERE YESTERDAY??"
__________________
Customer service: More efficient than a Dementor's kiss
~ Mr Hero
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 03:41 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.