Why did it seem like a full moon today?
So I was told that I was staying an additional hour at the last minute (I had already changed my schedule because I fly out at some ridiculous hour tomorrow morning and didn't want to work late); didn't really have a choice in the matter. While I was working on my SM-approved project upstairs, manager C throws me on register, and then tells me as I'm about to shut down "you're staying till 3." (how do you know I don't need to leave right at 2? I just told you I couldn't stay later). At this point there's a line so I can't just shut down.
When I did finally punch out, SM was annoyed that I had logged an extra hour but happy that I was able to at least get my signs done.
So I'm ringing, manager C (female) is watching me like a hawk and snapping "come on come on, ring faster!". Of course that causes me to make mistakes, and it's not my problem if the scanner doesn't catch the barcode the first time (I always get put on the screwy register).
In the middle of a stupid crazy rush, a woman comes through and snaps: "Where's the ketchup? Show me where the ketchup is! I couldn't find it." The most I can do is tell her which aisle and point in that direction...she has mustard in her cart, the ketchup is RIGHT NEXT TO IT.
She swoops off, leaving me with an open order. I finish scanning and then subtotal it so I can start bagging without the timer on my ass.
She's ba-aaack..."You're wrong! I didn't see any ketchup! I need a 24-ounce bottle! Go get me my ketchup!" I turn to my bagger and ask her to either go get a big bottle of ketchup or get someone else to do it...that takes about five minutes as she tries ineffectually to flag someone down (until B at the service desk takes pity on me and pages someone from Grocery).
A line is building, which I can't do anything about as the harpy (henceforth known as KW) won't let me finish her transaction so I can keep things moving and she can purchase the ketchup at the desk.
The customer behind the next man in line wants to know what's taking so long (not agitated, just curious; I think she's more frustrated about the ketchup woman). She's a very polite Indian woman (which sadly becomes relevant), henceforth known as NW.
KW: "This girl won't get me my ketchup! This is ridiculous!"
NW: "It's not her fault you didn't find the ketchup."
KW: "She should have shown me!"
NW: "She can't leave the register. You could have asked someone else."
M (man next in line): "It's right next to the mustard, which I see you did find."
KW: *blank stare* "I can't wait for this!"
NW: "We're all waiting. You can finish your purchase and wait at the desk for someone to get the ketchup if it's so important."
KW: "Who are you to be talking to me?! We can take this outside!"
M: "The only thing you can take outside are your groceries and your attitude. None of this is the cashier's or anyone else's fault."
KW: "I'm staying right here until I get my ketchup!"
NW: "You just said you don't have time to wait."
KW: "Oh, go back to your own country!"
Me, bagger, SM, and everyone in earshot:
When someone from grocery does show up with the ketchup, the biggest bottle we have is 20 ounces. Not acceptable. She starts in again, then "I really don't have time for this, just ring it up! YOU made me late! And my ice cream is melted!"
I still have to help the 'woman', so I ring her out as quickly as possible in robot mode. I have no idea if she actually got new ice cream or not, but hope she didn't.