Customer: What kind of donuts do you have?
Coworker: I'm sorry ma'am, but we don't have any donuts. However, we do have...
Custy: What do you mean you don't have donuts? What <popular donut/coffee place named for a Canadian hockey player> doesn't have donuts?!
CW: This is not <popular donut/coffee place>. That would be at the gas station next door.
Custy: No! I know what drive-thru I went into! You just don't want to do your job...get me your manager!
CW: Look at the log on the wall nearest you - I assure you that we're not a donut place at all.
Custy: You screwed with your drive-thru lanes just to mess with me!
CW: No, ma'am, we certainly did not. In fact we've been here longer than the gas station, and there's an entirely different business between us and the gas station. There is no way for us to make any changes to the drive-thru to direct traffic from their drive-thru to ours.
Custy: But I want a donut! You must go get me a donut.
CW: Ma'am, I do not have to do that. You need to clear the lane unless you are going to order something we do happen to have.
I didn't hear the rest, but my coworker later said that the woman drove away cursing, convinced that somebody did something to the drive-thru.
I wonder if it's the same woman who was convinced that we served Way of the Sub sandwiches and was angry that I wouldn't make her a lobster sub. For one, wrong restaurant, and two, it's not time for the local Way of the Subs to have that local special.
Coworker: I'm sorry ma'am, but we don't have any donuts. However, we do have...
Custy: What do you mean you don't have donuts? What <popular donut/coffee place named for a Canadian hockey player> doesn't have donuts?!
CW: This is not <popular donut/coffee place>. That would be at the gas station next door.
Custy: No! I know what drive-thru I went into! You just don't want to do your job...get me your manager!
CW: Look at the log on the wall nearest you - I assure you that we're not a donut place at all.
Custy: You screwed with your drive-thru lanes just to mess with me!
CW: No, ma'am, we certainly did not. In fact we've been here longer than the gas station, and there's an entirely different business between us and the gas station. There is no way for us to make any changes to the drive-thru to direct traffic from their drive-thru to ours.
Custy: But I want a donut! You must go get me a donut.
CW: Ma'am, I do not have to do that. You need to clear the lane unless you are going to order something we do happen to have.
I didn't hear the rest, but my coworker later said that the woman drove away cursing, convinced that somebody did something to the drive-thru.
I wonder if it's the same woman who was convinced that we served Way of the Sub sandwiches and was angry that I wouldn't make her a lobster sub. For one, wrong restaurant, and two, it's not time for the local Way of the Subs to have that local special.
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