Tweet
Copying and editing from my comm-log I had to write-up:
The case of the missing purse
One of the guests in [room] left her purse outside the room when she was unloading luggage and it was not there when she went back for it. She called down asking if it was turned in. I told her it was not. She then proceeded to swear at me. I managed to get her to give me a description of the purse and told her I would pass it along to Security. Before I had a chance she came to the front desk and asked for Security. I called Jess and passed the phone to the guest. She became extremely irate with [Security Officer] that the purse was missing. She kept saying “Why do you need my information?!” when [Security Officer] was trying to get her information in case the purse turned up. She then yelled at me and asked if I had a purse. I told her I did and that I have had my purse stolen before so I understood how hard it was. She asked what she should do. I told her if it was turned in we would contact her. She stormed off ranting to her husband about how we didn’t care that her purse was stolen. She also ranted about how the room wasn’t ready at check in, even though we gave her a free upgrade to a waterview to accommodate her early check-in because her non-waterview room she reserved wasn’t ready at 3:30pm [Ed. note: our check-in is not until 4pm].
We don't offer services that we offer
SC came up to desk ranting about lack of valet parking. I offered to have [Coworker] valet when he returned from assisting a guest with luggage. SC said that it was ridiculous that we did not offer valet parking and irately stormed out and said she was going to find her husband. When she returned with her husband, [Coworker] checked them in and she continually complained about how every other place had valet parking and a bellman. [Coworker] again offered to valet their car and offered luggage assistance. SC ranted about how every place in Vegas has a valet waiting outside to greet guests. She did not acknowledge our efforts to offer her parking and luggage assistance and loudly and irately ranted throughout check-in about how we were not offering the services that we were attempting to explicitly offer her.
I'm going to see if the "Comm Log" spell works tonight. If I keep the file open, I won't need it again but if I close it something will come up where I have to write in it again. Hopefully the spell works tonight...
The case of the missing purse
One of the guests in [room] left her purse outside the room when she was unloading luggage and it was not there when she went back for it. She called down asking if it was turned in. I told her it was not. She then proceeded to swear at me. I managed to get her to give me a description of the purse and told her I would pass it along to Security. Before I had a chance she came to the front desk and asked for Security. I called Jess and passed the phone to the guest. She became extremely irate with [Security Officer] that the purse was missing. She kept saying “Why do you need my information?!” when [Security Officer] was trying to get her information in case the purse turned up. She then yelled at me and asked if I had a purse. I told her I did and that I have had my purse stolen before so I understood how hard it was. She asked what she should do. I told her if it was turned in we would contact her. She stormed off ranting to her husband about how we didn’t care that her purse was stolen. She also ranted about how the room wasn’t ready at check in, even though we gave her a free upgrade to a waterview to accommodate her early check-in because her non-waterview room she reserved wasn’t ready at 3:30pm [Ed. note: our check-in is not until 4pm].
We don't offer services that we offer
SC came up to desk ranting about lack of valet parking. I offered to have [Coworker] valet when he returned from assisting a guest with luggage. SC said that it was ridiculous that we did not offer valet parking and irately stormed out and said she was going to find her husband. When she returned with her husband, [Coworker] checked them in and she continually complained about how every other place had valet parking and a bellman. [Coworker] again offered to valet their car and offered luggage assistance. SC ranted about how every place in Vegas has a valet waiting outside to greet guests. She did not acknowledge our efforts to offer her parking and luggage assistance and loudly and irately ranted throughout check-in about how we were not offering the services that we were attempting to explicitly offer her.
I'm going to see if the "Comm Log" spell works tonight. If I keep the file open, I won't need it again but if I close it something will come up where I have to write in it again. Hopefully the spell works tonight...
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
Comment