Guest: Dave, you're the third GD person I have talked to in this f___ing place and I am f___ing pissed.....I have asked three times for them to bring me a basket of fresh local fruit. I dont want just the usual fruit. I asked for a special combination of fruit. I can get this f___ing fruit at home. These are just apples and oranges. Why the f___ cant you get it right? You have 20 f___ing minutes to deliver me the fresh fruit basket with the special combination of fruits I requested or I am coming up there to cuss everyone out. Do you f___ing understand me?
Me: Ok you need to watch your language
Guest: I dont have to watch anything you useless piece of shit....I am not gonna..
CLICK
She calls back
Guest: Dave, did you just hang this phone up on me?
Me: Yes ma'am I did
Guest: WHY?
Me: because you called me useless piece of shit
Guest: who the f___ do you think you are? I am your customer. I will call you whatever I want.
Me: ma'am your fruit basket is on the way and I dont want to talk to you anymore so have a nice day
CLICK
Guest comes to the desk and I am in the back
Guest: I need to see Dave
My coworker tells her I am on the phone and the woman says if I dont come up, she is coming back there
I come up.
Guest: Dave, remember me? The fresh fruit lady
Me: Yes ma'am
Guest: yea well I dont like being hung up on twice and you better look at me when I am talking to you
I walked away
Guest: get back here......you know what, I am not putting up with this. I am gonna write a nice long letter to your company president, you little shithead.
My manager got said letter and we both laughed
Me: Ok you need to watch your language
Guest: I dont have to watch anything you useless piece of shit....I am not gonna..
CLICK
She calls back
Guest: Dave, did you just hang this phone up on me?
Me: Yes ma'am I did
Guest: WHY?
Me: because you called me useless piece of shit
Guest: who the f___ do you think you are? I am your customer. I will call you whatever I want.
Me: ma'am your fruit basket is on the way and I dont want to talk to you anymore so have a nice day
CLICK
Guest comes to the desk and I am in the back
Guest: I need to see Dave
My coworker tells her I am on the phone and the woman says if I dont come up, she is coming back there
I come up.
Guest: Dave, remember me? The fresh fruit lady
Me: Yes ma'am
Guest: yea well I dont like being hung up on twice and you better look at me when I am talking to you
I walked away
Guest: get back here......you know what, I am not putting up with this. I am gonna write a nice long letter to your company president, you little shithead.
My manager got said letter and we both laughed
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