J tells me about this: He receives a phone call, and he says "Thank you for calling [city][store.] How may I help you?"
"Where are you located?"
"Address, CITY"
"Where is that?"
"CITY." ad infinitum, variations.
And before she hangs up,
"What are your hours?"
"10-8"
My recommendations for the end answer: "No hablo ingles!" "Cleaning Lady!" or, "We're closed!"-keep in mind this was about 3 pm
NEW CONVO:
"Do you sell things?"
"Yes, we do."
My recommendations: 1-put customer on hold, waste time asking supervisor, then say yes.
2-put cust on hold, go on 15 break, return and say yes (or no)
3-put cust on hold, go on lunch break, then return and say yes (or no)
4-ask cust what they wanted, and whatever they said, even if we had it, say no
or my favorite: put them on hold and forget about them, or go home.
"Where are you located?"
"Address, CITY"
"Where is that?"
"CITY." ad infinitum, variations.
And before she hangs up,
"What are your hours?"
"10-8"
My recommendations for the end answer: "No hablo ingles!" "Cleaning Lady!" or, "We're closed!"-keep in mind this was about 3 pm
NEW CONVO:
"Do you sell things?"
"Yes, we do."
My recommendations: 1-put customer on hold, waste time asking supervisor, then say yes.
2-put cust on hold, go on 15 break, return and say yes (or no)
3-put cust on hold, go on lunch break, then return and say yes (or no)
4-ask cust what they wanted, and whatever they said, even if we had it, say no
or my favorite: put them on hold and forget about them, or go home.
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