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An "interesting" day (long and ranty)
Ok so yesterday at the hotel was...interesting.
Issue the first: an older guest came up to the desk complaining that another guest had been on the treadmill for an hour and a half the previous morning and he "had to walk in the halls." Oh poor baby, you couldn't watch TV during your workout. You could workout the way I do by hiking to the bus and back every day. Or go to the gym a block away if your precious treadmill is so important (I guess using the elliptical never occurred to him...maybe there's a medical reason he can't, or maybe he just objects to mere mortals sharing his workout space). To be fair I am not sure he knew there was a gym (one that offers free day passes) that close. Going to call said gym today to see if we can get some fliers to keep at the desk.
Issue the Second: we were oversold by 10 rooms due to 10 rooms being out of order for tub replacements. Our construction guy had two crews working, and I think they finished in time for us not to have to walk anyone, because I haven't heard any moaning so far today, but that was stress I didn't need (though I do love being on days and not having to deal with the majority of the check-in craziness).
Issue the Third: checked today's survey responses and someone was complaining that the fireplace is "up too high" and "you can't sit by it." It is indeed high (up on a pedestal in the center of the lobby, where nobody can reach the "on" switch without a step ladder). It did in fact used to be at floor level, but idiot parents couldn't keep their offspring with them. Said offspring wanted to look at the pretty flames, put their hands on the glass, and we would hear a sizzling sound, immediately followed by screams and angry accusations of having a "dangerous lobby."
Issue the Forth: Some snow on the back side of the hotel fell off the roof and broke the back windshield on someone's car. By "broke" I don't mean "a little cracked." I mean "totally smashed in." I still don't know whose car it was, but that's what corporate insurance is for. The executive housekeeper said that happened last year, guess I should inform the new GM of that.
Issue the Fifth: GM comes to the desk shortly before I'm due to leave for the day, looking like he doesn't know whether to be mad or amused. Turns out he caught an older guy in business casual attire smoking pot in the stairwell. MJ is legal for recreational use in my state, but people still aren't supposed to smoke indoors (city law as well as hotel policy). Our lot is private properly, so I think it's OK for them to use the Wacky Tobaccy in the designated smoking area, though I will have to find out for sure (smoking MJ on the street or other public property is still technically illegal, but as long as you aren't causing problems, most cops just look the other way).
Bonus Issue: A "Do You Work Here". So after work I head to the local grocery store to pick up some onions and carrots for dinner (mmmm beef stew) and someone asks me if I'm employee. My shirt is the same color as theirs but otherwise there's NO similarity to their uniform. I snarled at the guy to leave me alone (sorry random dude) but I didn't say what I really wanted to, which was "I have my coat on and my wheelie with me: are you so stupid that you think <Grocery Store> would allow me to have those with me while working, or are you so self-centered that you see no problem demanding I work off the clock?"
And today's off to a running start: Quick question: if you go to the front desk of a hotel and nobody is there, do you A: read the "be right back" sign and wait a few minutes for the desk agent who is actually ON SHIFT to finish helping another guest, B: stand there yelling "hello? HELLO?" or C: walk behind the counter and into the back office and demand the person taking off her coat and changing into her work shoes come help you even though she's obviously not on the clock yet? Well the first guest I saw today chose both B and C. It's going to be a great day!
Issue the first: an older guest came up to the desk complaining that another guest had been on the treadmill for an hour and a half the previous morning and he "had to walk in the halls." Oh poor baby, you couldn't watch TV during your workout. You could workout the way I do by hiking to the bus and back every day. Or go to the gym a block away if your precious treadmill is so important (I guess using the elliptical never occurred to him...maybe there's a medical reason he can't, or maybe he just objects to mere mortals sharing his workout space). To be fair I am not sure he knew there was a gym (one that offers free day passes) that close. Going to call said gym today to see if we can get some fliers to keep at the desk.
Issue the Second: we were oversold by 10 rooms due to 10 rooms being out of order for tub replacements. Our construction guy had two crews working, and I think they finished in time for us not to have to walk anyone, because I haven't heard any moaning so far today, but that was stress I didn't need (though I do love being on days and not having to deal with the majority of the check-in craziness).
Issue the Third: checked today's survey responses and someone was complaining that the fireplace is "up too high" and "you can't sit by it." It is indeed high (up on a pedestal in the center of the lobby, where nobody can reach the "on" switch without a step ladder). It did in fact used to be at floor level, but idiot parents couldn't keep their offspring with them. Said offspring wanted to look at the pretty flames, put their hands on the glass, and we would hear a sizzling sound, immediately followed by screams and angry accusations of having a "dangerous lobby."
Issue the Forth: Some snow on the back side of the hotel fell off the roof and broke the back windshield on someone's car. By "broke" I don't mean "a little cracked." I mean "totally smashed in." I still don't know whose car it was, but that's what corporate insurance is for. The executive housekeeper said that happened last year, guess I should inform the new GM of that.
Issue the Fifth: GM comes to the desk shortly before I'm due to leave for the day, looking like he doesn't know whether to be mad or amused. Turns out he caught an older guy in business casual attire smoking pot in the stairwell. MJ is legal for recreational use in my state, but people still aren't supposed to smoke indoors (city law as well as hotel policy). Our lot is private properly, so I think it's OK for them to use the Wacky Tobaccy in the designated smoking area, though I will have to find out for sure (smoking MJ on the street or other public property is still technically illegal, but as long as you aren't causing problems, most cops just look the other way).
Bonus Issue: A "Do You Work Here". So after work I head to the local grocery store to pick up some onions and carrots for dinner (mmmm beef stew) and someone asks me if I'm employee. My shirt is the same color as theirs but otherwise there's NO similarity to their uniform. I snarled at the guy to leave me alone (sorry random dude) but I didn't say what I really wanted to, which was "I have my coat on and my wheelie with me: are you so stupid that you think <Grocery Store> would allow me to have those with me while working, or are you so self-centered that you see no problem demanding I work off the clock?"
And today's off to a running start: Quick question: if you go to the front desk of a hotel and nobody is there, do you A: read the "be right back" sign and wait a few minutes for the desk agent who is actually ON SHIFT to finish helping another guest, B: stand there yelling "hello? HELLO?" or C: walk behind the counter and into the back office and demand the person taking off her coat and changing into her work shoes come help you even though she's obviously not on the clock yet? Well the first guest I saw today chose both B and C. It's going to be a great day!
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