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Two separate incidents.
We have an English Language literacy program here at the library. If you don't speak English well, we can set you up with a tutor to help fix that. These tutors tend to be volunteers helping out on their own time though. Since we're remodeling and our ours have changed we set up different venues for those who don't have any other time free. Now the Literacy department hasn't exactly been stellar about making sure the tutors have some way to contact them in the off hours. So lady, I'm sorry the head of the department who usually hangs around here mornings is on vacation and didn't leave you a number to contact for questions. No that's a lie. I was sorry until you took the news poorly and then berated me for being useless. I am not a receptionist. I'm here to deal with patrons check in and check out needs. I don't the Literacy departments phone number. You want to talk to them? Come back when we're open. Someone will be there. Don't like that answer? Too bad, and now I have no sympathy for you. Goodbye.
To the gentleman from the afternoon. Yes the tables we set outside for people to sit at and use our WiFi during the hours we're closed can get dirty. They are outside after all and a variety of people do sit at them. I did hesitate for a bit to give you a paper towel because we have learned not to give out supplies of that kind to the public because they get used up and we don't really have much of a budget to replace them. Still I bent the rules for you and got you a towel. You threw it back in my face and yelled "what is this?!" at me even though that was SPECIFICALLY what you asked for. I don't even know what your deal is. My day is better now that you're gone.
To the bus driver who caught the tail end of the second incident and told me to "hang in there," thank you. I needed someone to acknowledge that I wasn't screwing up by the numbers and not realizing it today.
It's weird, I can normally go months without getting yelled at and now I got two in a day. Just in time to sour my mood for the weekend two. Maybe the stars fell into a misfortunate alignment or something. Ah, the joys of public service.
We have an English Language literacy program here at the library. If you don't speak English well, we can set you up with a tutor to help fix that. These tutors tend to be volunteers helping out on their own time though. Since we're remodeling and our ours have changed we set up different venues for those who don't have any other time free. Now the Literacy department hasn't exactly been stellar about making sure the tutors have some way to contact them in the off hours. So lady, I'm sorry the head of the department who usually hangs around here mornings is on vacation and didn't leave you a number to contact for questions. No that's a lie. I was sorry until you took the news poorly and then berated me for being useless. I am not a receptionist. I'm here to deal with patrons check in and check out needs. I don't the Literacy departments phone number. You want to talk to them? Come back when we're open. Someone will be there. Don't like that answer? Too bad, and now I have no sympathy for you. Goodbye.
To the gentleman from the afternoon. Yes the tables we set outside for people to sit at and use our WiFi during the hours we're closed can get dirty. They are outside after all and a variety of people do sit at them. I did hesitate for a bit to give you a paper towel because we have learned not to give out supplies of that kind to the public because they get used up and we don't really have much of a budget to replace them. Still I bent the rules for you and got you a towel. You threw it back in my face and yelled "what is this?!" at me even though that was SPECIFICALLY what you asked for. I don't even know what your deal is. My day is better now that you're gone.
To the bus driver who caught the tail end of the second incident and told me to "hang in there," thank you. I needed someone to acknowledge that I wasn't screwing up by the numbers and not realizing it today.
It's weird, I can normally go months without getting yelled at and now I got two in a day. Just in time to sour my mood for the weekend two. Maybe the stars fell into a misfortunate alignment or something. Ah, the joys of public service.
Dude was a jerk, let's hope he stays away. Kudos to the bus driver for the words of encouragement; no doubt he/she has had to deal with creeps like that guy, too.
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