A long time ago I noticed that if a customer spills a drink of some sort (coffee, fountain soda, Icee, whatever...), then during your shift a second occurence WILL happen. I explained to various coworkers over the years (usually after a first spill) that there always will be another one coming. "They come in twos", I'd say. When I first transferred to my current store I told some people about it and a year or so later one of the guys came to me and said, "Firecrackers, when you first told me about the 'twos thing' I thought, 'Oh, that's just Firecrackers being his wonky ways', but now I see the truth!"
Today my mind was blown. A first occurrence happened. An adult male was loudly bossing a bunch of children around the fountain and carbonated frozen beverage machines. When they reached the checkout, an explosion of red carbonated frozen beverage was applied all over the floor. Much screaming/noise. I cleaned it up, disrupting my cigarette count. Ugh, when/what will the second one be tonight? We shall see...
Later, I was checking for expiration dates on our packaged muffins near the coffee area when a clashing sound got my attention at the Iced Coffee station a few yards away at my 2 o'clock position. A man reasonably dressed in button up shirt was repositioning the drip tray that he had somehow knocked out of its place while balancing a cup of Iced Coffee at the same time. Great. He made it. However, he then headed my way to utilize the cream dispenser in the coffee section right behind me. As soon as he got there, >SPLASH< and "Sh*t!" came from his mouth. Seriously, what is wrong with you? I was angry. I decided to do the 'I didn't hear it routine' to see if he would clean it himself. Sometimes they do, he didn't say anything to me, and I heard him grabbing napkins. I finished what I was doing and casually walked away without looking. When I returned I found a huge mess. Wet napkins with dark smears on the counter dripping down the cabinets and a pool of brown juice with ice cubes on the floor expanding underneath displays and things. I cleaned it up.
I approached a coworker and asked him if I had discussed with him the legend of twos? He laughed, "Ha Ha. It's threes!" What?!? Wait, you know about this?! And you have a number that's different, and MORE?!?! Amusing. Ha-ha's were exchanged and work resumed.
Then it happened. In the final hour, an overzealous man at the checkout in the main register area dropped a glass Starbucks Frappuccino. He was taking advantage of the great deal we have on them right now without a basket. More brown sticky coffee plus glass. I approached the cashier and who told me "They happen in threes". I informed the customer that he was indeed the third person to spill today. The customer offered to pay for the broken Frapp which was amazing (I wasn't going to let this one go) so I charged him only half price.
Really? Is this a thing?
Today my mind was blown. A first occurrence happened. An adult male was loudly bossing a bunch of children around the fountain and carbonated frozen beverage machines. When they reached the checkout, an explosion of red carbonated frozen beverage was applied all over the floor. Much screaming/noise. I cleaned it up, disrupting my cigarette count. Ugh, when/what will the second one be tonight? We shall see...
Later, I was checking for expiration dates on our packaged muffins near the coffee area when a clashing sound got my attention at the Iced Coffee station a few yards away at my 2 o'clock position. A man reasonably dressed in button up shirt was repositioning the drip tray that he had somehow knocked out of its place while balancing a cup of Iced Coffee at the same time. Great. He made it. However, he then headed my way to utilize the cream dispenser in the coffee section right behind me. As soon as he got there, >SPLASH< and "Sh*t!" came from his mouth. Seriously, what is wrong with you? I was angry. I decided to do the 'I didn't hear it routine' to see if he would clean it himself. Sometimes they do, he didn't say anything to me, and I heard him grabbing napkins. I finished what I was doing and casually walked away without looking. When I returned I found a huge mess. Wet napkins with dark smears on the counter dripping down the cabinets and a pool of brown juice with ice cubes on the floor expanding underneath displays and things. I cleaned it up.
I approached a coworker and asked him if I had discussed with him the legend of twos? He laughed, "Ha Ha. It's threes!" What?!? Wait, you know about this?! And you have a number that's different, and MORE?!?! Amusing. Ha-ha's were exchanged and work resumed.
Then it happened. In the final hour, an overzealous man at the checkout in the main register area dropped a glass Starbucks Frappuccino. He was taking advantage of the great deal we have on them right now without a basket. More brown sticky coffee plus glass. I approached the cashier and who told me "They happen in threes". I informed the customer that he was indeed the third person to spill today. The customer offered to pay for the broken Frapp which was amazing (I wasn't going to let this one go) so I charged him only half price.
Really? Is this a thing?
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