Tweet
Let me mention two things before I tell you about the dumbass of the day.
1. As I'm sure you already know, it is federal law to ID anyone one buying tobacco products. Every store is different on how flexible their policy is with this law, i.e. you look over forty so we won't ID you. Our store's policy is NOT flexible. EVERYONE is getting IDed and no ID means no cigarettes. Period. No ifs, ands, or buts. Selling cigarettes without carding the customer is an automatic termination.
2. When cigarettes are scanned, our registers will pull up a prompt that says CHECK ID and a YYYY/DD/MM format to enter the birth date off the customer's ID. Unless you put in the birthday, the register will not ring the cigarettes up or give you a price with tax.
Okay, now. Dumbass of the day.
This guy is a frequent customer, so yes, he knows the rules. He walks up to my register (since my cashier is on break) and.......
SC: Get me those cigarettes. (He's standing in front of the register, a few feet from the CLEAR glass case, yet doesn't point anywhere)
Me: Yes sir, which kind can I get for you?
SC: Erm. Let's see. Hmmm. I guess..... That *brand* and get me the short ones. Oh, the menthol flavored ones.
Me: Alrighty sir, well....we just have the long ones for that *brand*
SC: Well. That's not what I want, now is it?
Me: No sir, it isn't. Unfortunately, it is all we have in stock right now. Our next shipment isn't due until Tuesday morning.
SC: Well fine then. I GUESS I will have to get the long ones.
Me: Yes sir......
So I get his cigarettes as he's bitching and moaning about the store being out of short *brand* cigarettes. I scan the cigarettes and the prompt displays on my screen.
Me: Sir, may I see an ID, please? (I flinch every time I ask because nine out of ten customers will yell and cuss about policy, especially the regulars.)
SC: I AM FIFTY FOUR YEARS OLD!! [Who cares??] Why should I have to show you an ID to buy my cigarettes!!
Me: Well, sir. It is *Store' s* policy to card anyone trying to purchase tobacco products, regardless of their age, haircolor, gender, religious affiliation, or race.
SC: I DON'T HAVE IT. THIS IS NOT FAIR! I'm way over the age limit. You can cleary see that. Why don't you make an exception for such a loyal customer and I won't have you fired for such poor customer service!
ME: Sir, I'm really am sorry that I have to refuse your purchase, but my job isn't worth that five dollar pack of cigarettes. I cannot and will not break *Store' s* policy over this minor miscommunication.
SC: WELL FINE, BUT YOUR STORE MANAGER WILL BE HEARING ABOUT YOUR BAD CUSTOMER SERVICE!! YOU'RE GOING TO BE IN ALOT OF TROUBLE, YOUNG LADY.
Me: Yes sir, Would you like her name and our store number? She won't be back at the store until Monday morning at 8 a m.
SC: BLEEP YOU!!
The SC storms away from my register and just as he reaches our front doors, guess who comes in the store? Our friendly small town sheriff....in his freshly pressed uniform...
SC: *to sheriff* Hey, John!! (name changed) GUESS WHAT? These bleepers won't sell me cigarettes 'cuz I don't have my ID on me. Anit that just the stupidest thing you ever heard!! I'm fifty four years old, for bleeps sake!
SC storms out of the store and fires up his beat to hell pickup truck and burns rubber out of the parking lot. Our wonderful friendly town sheriff just shakes his head and radios his officers to go pick up the SC and arrest him.
{
You heard right, this dumbass just voluntarily told a member of law enforcement that he was driving without his driver' s license}
The poor sheriff just looks at me and says, "I already told that guy to behave twice today. Stubborn jackass just won't listen to anybody."
Oh. According to the grapevine here in Tiny Town, he was arrested for speeding, expired inspection sticker, not wearing a seat belt, disturbing the peace, resisting arrest, assaulting an officer....and the icing.....a shiny new DUI for driving while high on who knows what.
I just feel better that karma struck so quickly today because I'm so sick of customers acting like they will absolutely just die right there on the floor [please, feel free] just because they are being carded for tobacco.
1. As I'm sure you already know, it is federal law to ID anyone one buying tobacco products. Every store is different on how flexible their policy is with this law, i.e. you look over forty so we won't ID you. Our store's policy is NOT flexible. EVERYONE is getting IDed and no ID means no cigarettes. Period. No ifs, ands, or buts. Selling cigarettes without carding the customer is an automatic termination.
2. When cigarettes are scanned, our registers will pull up a prompt that says CHECK ID and a YYYY/DD/MM format to enter the birth date off the customer's ID. Unless you put in the birthday, the register will not ring the cigarettes up or give you a price with tax.
Okay, now. Dumbass of the day.
This guy is a frequent customer, so yes, he knows the rules. He walks up to my register (since my cashier is on break) and.......
SC: Get me those cigarettes. (He's standing in front of the register, a few feet from the CLEAR glass case, yet doesn't point anywhere)
Me: Yes sir, which kind can I get for you?
SC: Erm. Let's see. Hmmm. I guess..... That *brand* and get me the short ones. Oh, the menthol flavored ones.
Me: Alrighty sir, well....we just have the long ones for that *brand*
SC: Well. That's not what I want, now is it?
Me: No sir, it isn't. Unfortunately, it is all we have in stock right now. Our next shipment isn't due until Tuesday morning.
SC: Well fine then. I GUESS I will have to get the long ones.
Me: Yes sir......
So I get his cigarettes as he's bitching and moaning about the store being out of short *brand* cigarettes. I scan the cigarettes and the prompt displays on my screen.
Me: Sir, may I see an ID, please? (I flinch every time I ask because nine out of ten customers will yell and cuss about policy, especially the regulars.)
SC: I AM FIFTY FOUR YEARS OLD!! [Who cares??] Why should I have to show you an ID to buy my cigarettes!!
Me: Well, sir. It is *Store' s* policy to card anyone trying to purchase tobacco products, regardless of their age, haircolor, gender, religious affiliation, or race.
SC: I DON'T HAVE IT. THIS IS NOT FAIR! I'm way over the age limit. You can cleary see that. Why don't you make an exception for such a loyal customer and I won't have you fired for such poor customer service!
ME: Sir, I'm really am sorry that I have to refuse your purchase, but my job isn't worth that five dollar pack of cigarettes. I cannot and will not break *Store' s* policy over this minor miscommunication.
SC: WELL FINE, BUT YOUR STORE MANAGER WILL BE HEARING ABOUT YOUR BAD CUSTOMER SERVICE!! YOU'RE GOING TO BE IN ALOT OF TROUBLE, YOUNG LADY.
Me: Yes sir, Would you like her name and our store number? She won't be back at the store until Monday morning at 8 a m.
SC: BLEEP YOU!!
The SC storms away from my register and just as he reaches our front doors, guess who comes in the store? Our friendly small town sheriff....in his freshly pressed uniform...
SC: *to sheriff* Hey, John!! (name changed) GUESS WHAT? These bleepers won't sell me cigarettes 'cuz I don't have my ID on me. Anit that just the stupidest thing you ever heard!! I'm fifty four years old, for bleeps sake!
SC storms out of the store and fires up his beat to hell pickup truck and burns rubber out of the parking lot. Our wonderful friendly town sheriff just shakes his head and radios his officers to go pick up the SC and arrest him.
{
You heard right, this dumbass just voluntarily told a member of law enforcement that he was driving without his driver' s license} The poor sheriff just looks at me and says, "I already told that guy to behave twice today. Stubborn jackass just won't listen to anybody."
Oh. According to the grapevine here in Tiny Town, he was arrested for speeding, expired inspection sticker, not wearing a seat belt, disturbing the peace, resisting arrest, assaulting an officer....and the icing.....a shiny new DUI for driving while high on who knows what.
I just feel better that karma struck so quickly today because I'm so sick of customers acting like they will absolutely just die right there on the floor [please, feel free] just because they are being carded for tobacco.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
Comment