You never paid me!

[eltf177]

Basically they kiss ass and give you free stuff. But they can't tell other departments how to do their jobs or force them to do theirs.

And they sure need to make sure when they back up a customer they're 100% sure the customer is in the right _first_!

[rose_metal_nz]

The host probably pulled a Lord Rust and just decided that anything that painted her as being in the wrong could not possibly exist, and categorically decided that if it doesn't exist, it can be ignored.

Squee! Love the Pratchett reference, so true!