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Hi, I'm from the UK and work for the Post Office. I've worked in retail pretty much since leaving school, but the some of the customers I come across these days really are too stupid for words.
Now I've only worked for the Post Office for 6 months, but already I could write a book regarding the encounters I've had with stupid, thick, ignorant, smelly customers.
I'll share some with you, which are high up on my "Customers Suck!" list.
Indian Guy with Giro Cheque
* A Giro for people who don't know is a Benefit Cheque *
Me: Good Morning
Customer: (Without saying a word, slides a Giro at me for £600)
Me: (I check the Giro and notice that it has a Woman's name and address on it. I check the back and there's no signature.)
Me: Is this your wife's Giro
Customer: Yes, my wife - you give me £600.
Me: I'm afraid I can't, you need to get your wife to sign in that box there (pointing it out) to say shes allowing somebody to cash it on her behalf. Then you need to sign that box there (again pointing it out) and then you need to bring with you 2 forms of ID. One from your wife and one from yourself.
Customer: No, No, No!!! you give me £600 right now.
*** Now if your cashing your own Giro and it's over £100, then you need to produce Identification like a Driving License or Passport. Anything less then £100 and it's at the cashiers discretion. If your cashing it on behalf of somebody then it doesn't matter if it's for £600 or £6. We need to see ID from both parties. ***
Me: I can't give you the money until you have done what I've explained.
Customer: My money, you give it to me right now.
Me: Well the cheque is made out in your wife's name so technically it's her money.
Customer: (He then stands their, acting dumb waiting for the money)
*** I then call for my manager, who then spent 5 minutes trying to explain what I've already told him ***
Customer: You Racist!!! then muttered something in Indian while looking at me. (Then stormed off)
Woman with Passport Application Form
One of the services offered by the Post Office is a Passport Application Check and Send Service.
Customer: Can you check my passport form
Me: (I take one look at it and hand it back) Sorry you will have to fill out a new form....
Customer: GOD, why?
Me: You've filled it out in Blue ink and it clearly states (pointing out the BIG BOLD LETTERS) Black Ink Only
Customer: Does it Matter, I mean really! What bloody difference does it make.
Me: Well, when these get sent off to the Passport Office they get scanned by a machine and the machine will only pick read BLACK ink.
Customer:Well what do you want me to DO!
Me: Heres a blank application form, fill it out in Black ink and keep everything in the white boxes.
Customer: Can't you just send it off anyway? I'm going on holiday in 2 weeks
Me: Well I could but i'll tell you now that THEY will just return it to you and you wouldn't be allowed to claim your £7 checking fee back.
Customer: Right, give me the form i'll be back after dinner.
4 hours pass and in she comes again.
Me: (I take a look at the form and I nearly bloke down) No love, what have you done now.
Customer: Why whats up i've written it out in black.
Me: You've just written over the blue ink in black. Why didn't you just fill out the new form I gave you. Look, you can still she blue ink.
Customer: I didn't fill out a new form because I would of had to go and get my form counter signed again.
Me: Well, if you want a passport your going to have to redo the form because it looks a right mess.
Customer: WASTE OF BLOODY TIME
Me: Look, your paying us £7 to check and send off your forms. I'm just explaining the mistakes you've done.
Customer: Check the rest of the form before I go.
Me: (I then check the rest of the form and then the photos and notice that the person who counter signed her application hadn't signed the back of one of her photos. - I explained this and she went mental)
Customer: So your telling me I've got to go all the way back to my doctor to get him to sign my photo.
Me: I'm afraid so. Your going to have to get your form signed again anyway.
Customer: I shouldn't have to go though all this CRAP - I'm A British Citizen!!
Car Tax Woman
Not sure how other countries work, but in the UK you need to pay Road Tax (most people call it Car Tax) to be able to drive a Car/Motorcycle on public roads. You can buy 6 months or 12 months, you get a Tax Disc which you've got to show in your window. The price depends on the type of car/bike e.c.t. A small motorbike only costs £15 a year, where as a large car can cost over £200 a year.
Now to be able to Tax a car you need to produce a Valid Insurance Certificate and a M.O.T Certificate. If your car/bike is over 3 years old you need to have it checked out every year to test to see if it's road worthy, if it passes you get issued a Certificate.
Anyway this woman comes in and wants 12 months road tax.
Me: Can I see your Insurance and MOT.
Customer: Here you go
Me: I'm afraid your insurance has expired (handing her documents to her)
Customer: Oh it's in the post
Me: I can't Tax your car without a valid insurance certificate.
Customer: BUT i've got Insurance, I've told you it's in the post.
Me: Thats all very well, but without proof in front of me I'm afraid I can't just take your word for it.
Customer: YOUR just being stupid now. I've got insurance, just tax my car.
Me: Your going to have to come back once you've recieved your new documents.
Customer: BUT i'm going on Holiday tomorrow and if I don't tax my car before I go I'm going to recieve a Fine for not taxing my car.
Me: Can't you get somebody else to do it for you.
Customer: NO, Nobody I can trust.
Me: Do you keep your car on the road or on private property
Customer: I keep it in my garage
Me: Well then, all I can recommend is that you Declare your car off the road.
Customer: Too much mucking around (while grabbing all her stuff and storming off)
JUST then she turns round and storms back up to me
Customer: No No, I'm not having this!!! I'm not leaving until you tax my car.. I want to speak to a manager.
Me: I can get my manager for you, but theres no point because shes going to tell you the same thing i've just told you.
Customer: Get your manager!
I go in the back office and explain things to her, she comes out goes straight over to the woman.
Manager: I believe you want to tax your car, can I see your insurance please.
Customer: Here BUT......
Manager: It's out of date by a month come back when you have your new certificate.
Customer: (She storms off shouting and swearing like a little kid couldn't have any chocolate)
Hey..... the joys of working with the general public. Half of them are too stupid for words.
More stories to follow
Now I've only worked for the Post Office for 6 months, but already I could write a book regarding the encounters I've had with stupid, thick, ignorant, smelly customers.
I'll share some with you, which are high up on my "Customers Suck!" list.
Indian Guy with Giro Cheque
* A Giro for people who don't know is a Benefit Cheque *
Me: Good Morning
Customer: (Without saying a word, slides a Giro at me for £600)
Me: (I check the Giro and notice that it has a Woman's name and address on it. I check the back and there's no signature.)
Me: Is this your wife's Giro
Customer: Yes, my wife - you give me £600.
Me: I'm afraid I can't, you need to get your wife to sign in that box there (pointing it out) to say shes allowing somebody to cash it on her behalf. Then you need to sign that box there (again pointing it out) and then you need to bring with you 2 forms of ID. One from your wife and one from yourself.
Customer: No, No, No!!! you give me £600 right now.
*** Now if your cashing your own Giro and it's over £100, then you need to produce Identification like a Driving License or Passport. Anything less then £100 and it's at the cashiers discretion. If your cashing it on behalf of somebody then it doesn't matter if it's for £600 or £6. We need to see ID from both parties. ***
Me: I can't give you the money until you have done what I've explained.
Customer: My money, you give it to me right now.
Me: Well the cheque is made out in your wife's name so technically it's her money.
Customer: (He then stands their, acting dumb waiting for the money)
*** I then call for my manager, who then spent 5 minutes trying to explain what I've already told him ***
Customer: You Racist!!! then muttered something in Indian while looking at me. (Then stormed off)
Woman with Passport Application Form
One of the services offered by the Post Office is a Passport Application Check and Send Service.
Customer: Can you check my passport form
Me: (I take one look at it and hand it back) Sorry you will have to fill out a new form....
Customer: GOD, why?
Me: You've filled it out in Blue ink and it clearly states (pointing out the BIG BOLD LETTERS) Black Ink Only
Customer: Does it Matter, I mean really! What bloody difference does it make.
Me: Well, when these get sent off to the Passport Office they get scanned by a machine and the machine will only pick read BLACK ink.
Customer:Well what do you want me to DO!
Me: Heres a blank application form, fill it out in Black ink and keep everything in the white boxes.
Customer: Can't you just send it off anyway? I'm going on holiday in 2 weeks
Me: Well I could but i'll tell you now that THEY will just return it to you and you wouldn't be allowed to claim your £7 checking fee back.
Customer: Right, give me the form i'll be back after dinner.
4 hours pass and in she comes again.
Me: (I take a look at the form and I nearly bloke down) No love, what have you done now.
Customer: Why whats up i've written it out in black.
Me: You've just written over the blue ink in black. Why didn't you just fill out the new form I gave you. Look, you can still she blue ink.
Customer: I didn't fill out a new form because I would of had to go and get my form counter signed again.
Me: Well, if you want a passport your going to have to redo the form because it looks a right mess.
Customer: WASTE OF BLOODY TIME
Me: Look, your paying us £7 to check and send off your forms. I'm just explaining the mistakes you've done.
Customer: Check the rest of the form before I go.
Me: (I then check the rest of the form and then the photos and notice that the person who counter signed her application hadn't signed the back of one of her photos. - I explained this and she went mental)
Customer: So your telling me I've got to go all the way back to my doctor to get him to sign my photo.
Me: I'm afraid so. Your going to have to get your form signed again anyway.
Customer: I shouldn't have to go though all this CRAP - I'm A British Citizen!!
Car Tax Woman
Not sure how other countries work, but in the UK you need to pay Road Tax (most people call it Car Tax) to be able to drive a Car/Motorcycle on public roads. You can buy 6 months or 12 months, you get a Tax Disc which you've got to show in your window. The price depends on the type of car/bike e.c.t. A small motorbike only costs £15 a year, where as a large car can cost over £200 a year.
Now to be able to Tax a car you need to produce a Valid Insurance Certificate and a M.O.T Certificate. If your car/bike is over 3 years old you need to have it checked out every year to test to see if it's road worthy, if it passes you get issued a Certificate.
Anyway this woman comes in and wants 12 months road tax.
Me: Can I see your Insurance and MOT.
Customer: Here you go
Me: I'm afraid your insurance has expired (handing her documents to her)
Customer: Oh it's in the post
Me: I can't Tax your car without a valid insurance certificate.
Customer: BUT i've got Insurance, I've told you it's in the post.
Me: Thats all very well, but without proof in front of me I'm afraid I can't just take your word for it.
Customer: YOUR just being stupid now. I've got insurance, just tax my car.
Me: Your going to have to come back once you've recieved your new documents.
Customer: BUT i'm going on Holiday tomorrow and if I don't tax my car before I go I'm going to recieve a Fine for not taxing my car.
Me: Can't you get somebody else to do it for you.
Customer: NO, Nobody I can trust.
Me: Do you keep your car on the road or on private property
Customer: I keep it in my garage
Me: Well then, all I can recommend is that you Declare your car off the road.
Customer: Too much mucking around (while grabbing all her stuff and storming off)
JUST then she turns round and storms back up to me
Customer: No No, I'm not having this!!! I'm not leaving until you tax my car.. I want to speak to a manager.
Me: I can get my manager for you, but theres no point because shes going to tell you the same thing i've just told you.
Customer: Get your manager!
I go in the back office and explain things to her, she comes out goes straight over to the woman.
Manager: I believe you want to tax your car, can I see your insurance please.
Customer: Here BUT......
Manager: It's out of date by a month come back when you have your new certificate.
Customer: (She storms off shouting and swearing like a little kid couldn't have any chocolate)
Hey..... the joys of working with the general public. Half of them are too stupid for words.
More stories to follow
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