Yesterday, I had this old lady who drives me insane come in while I was working. This is the same woman who a few days earlier had insisted that her lottery ticket won a free ticket despite the fact that the lottery machine said it was not a winner. Well, the machine has the final say, not the ticket. If you disagree, take it up with the lottery commission.
So, she comes up to the register with a lottery slip, and proceeds to fill it out. We have a special stand where customers can take care of that before they come to the register. That's where she had to go to get the slip in the first place. The afternoon rush is starting, so several customers are waiting behind her in line. I politely ask her to return to the lottery station to fill it out. She refuses, but scoots over just slightly. I don't say anything, but give her a dirty look.
I ask for the next customer in line. She gives me a dirty look, but goes back to her lottery slip. The next customer steps forward. Several customers later, she finally finishes filling out her numbers. She looks at me expectantly, but I finish with the customer whose order was being rung up.
She hands me her slip to run through the machine. She also had gas to pay for, so I ring it up. We're a BP station, so we have a scratch-and-win promotion for customers who purchase a minimum of five gallons. So, I hand her a ticket with her change. She scratches it off, and won a $5 gas card. You have to go online to redeem it, and the instructions tell that. She asks if there is any other way to redeem it. I explain that you have to redeem it online.
"Well, I really resent that! Some of us don't have computers, you know!"
"I'm sorry to hear that, but that's all I know about it."
"Well, it's just ridiculous! This does me no good."
"I think it says it on the literature at the pump, too. I don't think there's much we can do about it here. I think you'd have to contact BP or whoever is listed on the game card. Would you like to speak to the manager?"
"No, but you can tell your manager that I resent that! It's false advertising!"
"Sorry, but it's out of my hands. You can talk to the manager if you like, though."
"No, I just won't be back."
"Sorry you feel that way, but that's fine by me."
She stepped off to the side looking at lottery tickets, but continued grumbling about how unsuitable it was. I just tuned her out, and took the next customer in line. She stood there for a few minutes before she finally left.
Miserable old hag! I wonder how long before she graces us with her presence again.
So, she comes up to the register with a lottery slip, and proceeds to fill it out. We have a special stand where customers can take care of that before they come to the register. That's where she had to go to get the slip in the first place. The afternoon rush is starting, so several customers are waiting behind her in line. I politely ask her to return to the lottery station to fill it out. She refuses, but scoots over just slightly. I don't say anything, but give her a dirty look.
I ask for the next customer in line. She gives me a dirty look, but goes back to her lottery slip. The next customer steps forward. Several customers later, she finally finishes filling out her numbers. She looks at me expectantly, but I finish with the customer whose order was being rung up.
She hands me her slip to run through the machine. She also had gas to pay for, so I ring it up. We're a BP station, so we have a scratch-and-win promotion for customers who purchase a minimum of five gallons. So, I hand her a ticket with her change. She scratches it off, and won a $5 gas card. You have to go online to redeem it, and the instructions tell that. She asks if there is any other way to redeem it. I explain that you have to redeem it online.
"Well, I really resent that! Some of us don't have computers, you know!"
"I'm sorry to hear that, but that's all I know about it."
"Well, it's just ridiculous! This does me no good."
"I think it says it on the literature at the pump, too. I don't think there's much we can do about it here. I think you'd have to contact BP or whoever is listed on the game card. Would you like to speak to the manager?"
"No, but you can tell your manager that I resent that! It's false advertising!"
"Sorry, but it's out of my hands. You can talk to the manager if you like, though."
"No, I just won't be back."
"Sorry you feel that way, but that's fine by me."
She stepped off to the side looking at lottery tickets, but continued grumbling about how unsuitable it was. I just tuned her out, and took the next customer in line. She stood there for a few minutes before she finally left.
Miserable old hag! I wonder how long before she graces us with her presence again.
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