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Give me some warning before you blow up?
Nothing really big, just noticed that in the last few days there have been quite a few SC's that are nice one second, and exploding with rage the next:
Glowstick Girl
Last night I stayed an hour and a half late to help close the service desk, or at least I was supposed to. Around 9 pm we were hit with lines remniscent of Christmas rush, so I hoped on a register to cut them down. About 9:55 as I'm finishing up the last customer in my line, I turn my light off and set my "lane closed" sign out. Keep in mind at this point I've worked a 9 and a half hour shift, and more importantly store policy states that every 5 hours worked in a row, you MUST take at least a 30 minute break. I got back from my lunch at 5pm, meaning I now have 5 minutes to clock out, or else I have to take a 30 min lunch, then clock back in for 30 minutes (you have to wait 30 minutes between each punch).
Anyway, this teenage girl comes up, looks at my turned off light, looks at the lane closed sign and asks "Are you Open?". I'm used to this, and while it's annoying I'm not about to get upset over it. I smile and polietly tell her "No, I'm sorry I'm closed." She looks around at the lines at the other registers and then looks back at me. At this point she literally SCREAMS "THIS IS F**KING BULLSH*T" and throws the glowstick she wanted to buy at me. I am simply dumbfounded. I mean if she would have sighed and nicely asked me to check her out, I probably would have, despite my time restraints ( I could have done it). But she gave me no time before throwing that at me and storming away.
Sunglass Lady
So tonight, I once again was asked to stay this time, 2 hours past my shift to close the service desk. While up at the desk a lady walks up and asks my co worker, M if she can borrow a pair of scissors to cut a tag off her sunglasses. Company policy is that before we cut tags off of anything we need to see the receipt. It's common sense, we're not about to give you a free pass out. Anyway, she tells Sunglass lady this, and Sunglass lady turns to look at me with a "this girl is an idiot, just give me the scissors" look. I promptly say "Unfortunatly we do need to see the receipt" in my most sympathetic voice.
Sunglass lady does not like this, and she freaks out. She walks away loudly complaing about how it's bullsh*t and that we think she's a theif, and it's ridiculous because she's buying 80$ worth of groceries, but we think she's a theif.
Yes m'am. Because I know what your buying, in fact you just told us that your not finished checking out, but I sure as hell know what you've bought and what you can afford. Also, your not special. I have never, EVER seen ANYONE get the tag cut off without a receipt. We're not being bitchy, we're following policy as well as using common sense.
Apparently when M went on her break a few minutes later she walked by the lady who loudly said to her husband "and here comes the bitch now!"
Argh.
Glowstick Girl
Last night I stayed an hour and a half late to help close the service desk, or at least I was supposed to. Around 9 pm we were hit with lines remniscent of Christmas rush, so I hoped on a register to cut them down. About 9:55 as I'm finishing up the last customer in my line, I turn my light off and set my "lane closed" sign out. Keep in mind at this point I've worked a 9 and a half hour shift, and more importantly store policy states that every 5 hours worked in a row, you MUST take at least a 30 minute break. I got back from my lunch at 5pm, meaning I now have 5 minutes to clock out, or else I have to take a 30 min lunch, then clock back in for 30 minutes (you have to wait 30 minutes between each punch).
Anyway, this teenage girl comes up, looks at my turned off light, looks at the lane closed sign and asks "Are you Open?". I'm used to this, and while it's annoying I'm not about to get upset over it. I smile and polietly tell her "No, I'm sorry I'm closed." She looks around at the lines at the other registers and then looks back at me. At this point she literally SCREAMS "THIS IS F**KING BULLSH*T" and throws the glowstick she wanted to buy at me. I am simply dumbfounded. I mean if she would have sighed and nicely asked me to check her out, I probably would have, despite my time restraints ( I could have done it). But she gave me no time before throwing that at me and storming away.
Sunglass Lady
So tonight, I once again was asked to stay this time, 2 hours past my shift to close the service desk. While up at the desk a lady walks up and asks my co worker, M if she can borrow a pair of scissors to cut a tag off her sunglasses. Company policy is that before we cut tags off of anything we need to see the receipt. It's common sense, we're not about to give you a free pass out. Anyway, she tells Sunglass lady this, and Sunglass lady turns to look at me with a "this girl is an idiot, just give me the scissors" look. I promptly say "Unfortunatly we do need to see the receipt" in my most sympathetic voice.
Sunglass lady does not like this, and she freaks out. She walks away loudly complaing about how it's bullsh*t and that we think she's a theif, and it's ridiculous because she's buying 80$ worth of groceries, but we think she's a theif.
Yes m'am. Because I know what your buying, in fact you just told us that your not finished checking out, but I sure as hell know what you've bought and what you can afford. Also, your not special. I have never, EVER seen ANYONE get the tag cut off without a receipt. We're not being bitchy, we're following policy as well as using common sense.
Apparently when M went on her break a few minutes later she walked by the lady who loudly said to her husband "and here comes the bitch now!"
Argh.
for you. I'm sorry!
to get some sense knocked in their heads.
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