Yesterday I was working 12-4, or so I thought.
At 3:59, I asked the last customer in my lane if they could please put the Closed sign on the platform at the end of the belt. He does so (after asking and being reassured that he was already in line so I would ring him up). At that point there is nobody else in line and my light is off. After that order is finished I sign off and go to clock out...
...SM asks me "Did you see that guy?"
Me: "Which guy?"
SM: "The one that just left."
Me: (thinking he's referring to the last customer I rang up) "Yeah..."
SM: "He almost walked out, he's very offended that you closed your lane down."
I would rather stay a few minutes late rather than bail on a legit waiting customer and SM knows this. I now realize what happened and that SC must have plopped himself in line after I had made it clear that I was closed*, then tried to spin a tale of woe.
SM: "Just act apologetic and open up again, I know what happened but this guy does this a lot. [NB: So you're letting him think he gets his way?] Were you going on break?"
Me: "I'm leaving, I clock out at 4."
SM: "I need you till 6:30."
Me: "Okay I can do that, but given that I was here at noon without a break I'm taking one at 5."
SM: "Deal."
Earlier, A had asked me when I was scheduled until and SM was talking with her. I think SM had told her he wanted me later, but A never told me (that's on her head, not mine as I had to reason then to suspect he wanted me to stay late).
* It can be hard to see the signs, but you don't have to actually get in line to notice them. I've seen that some stores have bars/ropes to physically block off the lane when a cashier closes, and think we could use that system...good luck actually getting it implemented though
At 3:59, I asked the last customer in my lane if they could please put the Closed sign on the platform at the end of the belt. He does so (after asking and being reassured that he was already in line so I would ring him up). At that point there is nobody else in line and my light is off. After that order is finished I sign off and go to clock out...
...SM asks me "Did you see that guy?"
Me: "Which guy?"
SM: "The one that just left."
Me: (thinking he's referring to the last customer I rang up) "Yeah..."
SM: "He almost walked out, he's very offended that you closed your lane down."
I would rather stay a few minutes late rather than bail on a legit waiting customer and SM knows this. I now realize what happened and that SC must have plopped himself in line after I had made it clear that I was closed*, then tried to spin a tale of woe.
SM: "Just act apologetic and open up again, I know what happened but this guy does this a lot. [NB: So you're letting him think he gets his way?] Were you going on break?"
Me: "I'm leaving, I clock out at 4."
SM: "I need you till 6:30."
Me: "Okay I can do that, but given that I was here at noon without a break I'm taking one at 5."
SM: "Deal."
Earlier, A had asked me when I was scheduled until and SM was talking with her. I think SM had told her he wanted me later, but A never told me (that's on her head, not mine as I had to reason then to suspect he wanted me to stay late).
* It can be hard to see the signs, but you don't have to actually get in line to notice them. I've seen that some stores have bars/ropes to physically block off the lane when a cashier closes, and think we could use that system...good luck actually getting it implemented though
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