Tweet
Because of this call, I now have the weirdest story ever heard at work. There are people who have been there for twenty years, and still have nothing quite this weird.
Background: I work at a call center doing tech support. All I support are four very specific anti-virus programs that are only available when you have a specific ISP. That's it. We don't even support the other programs made by the same company. We also just launched the newest versions of the programs, with an entirely new look and feel. We've been swamped for the past two weeks.
The cast:
N: Me, the Nekoro
CL: Crazy lady
The story:
A woman calls in for help getting the virus protection back on her computer. She tells me that her computer has crashed four times in the past week and she's had to use the recovery disks to be able to use her computer. The techs who keep getting the computer running again don't seem to care that it keeps crashing. Bear in mind, if I'm making her sound coherent, I'm telling it wrong.
At first, it seems like an easy fix. Every time the compy crashes, she just loads the software right back on. She's never removed the software before, even to upgrade, she just installed over the old stuff. So, we run a removal tool, and start putting the programs back on. It takes about 45 minutes because she sucks at following directions. Just as we're loading the stuff back on her computer, the following conversation takes place. It's not verbatim, but you'll get the idea.
CL: Hey, while I've got you here, I have a question. You might not be able to help though.
N: Go ahead, and we'll see if I can.
CL: Well, my fan keeps going on, and I want it to stop before it causes problems.
N: You're computer fan?
CL: Yeah.
N: *chuckling silently to myself* Actually, that's a good thing. You want that to come on. It keeps the computer from overheating *Go through a brief explanation of why the fan runs* What is bad is if the screen starts flickering, or you see-
CL: That's been happening a lot!
N: I'd say you need to take that in then. It means there's a problem with your computer. Now it's really bad if you see smoke or sparks.
CL: You know, I've been having those for a while.
N: How long have you had your computer?
CL: About three months. I've been getting smoke for a long time too.
N: Okay, take that in ASAP. When you've called after the computer crashed, did you tell them about this?
CL: No. Should I?
N: Ma'am, I promise, if you tell them about this, they will take you seriously.
CL: Okay. Should I unplug the computer?
N: Yes. Yes you should.
Background: I work at a call center doing tech support. All I support are four very specific anti-virus programs that are only available when you have a specific ISP. That's it. We don't even support the other programs made by the same company. We also just launched the newest versions of the programs, with an entirely new look and feel. We've been swamped for the past two weeks.
The cast:
N: Me, the Nekoro
CL: Crazy lady
The story:
A woman calls in for help getting the virus protection back on her computer. She tells me that her computer has crashed four times in the past week and she's had to use the recovery disks to be able to use her computer. The techs who keep getting the computer running again don't seem to care that it keeps crashing. Bear in mind, if I'm making her sound coherent, I'm telling it wrong.
At first, it seems like an easy fix. Every time the compy crashes, she just loads the software right back on. She's never removed the software before, even to upgrade, she just installed over the old stuff. So, we run a removal tool, and start putting the programs back on. It takes about 45 minutes because she sucks at following directions. Just as we're loading the stuff back on her computer, the following conversation takes place. It's not verbatim, but you'll get the idea.
CL: Hey, while I've got you here, I have a question. You might not be able to help though.
N: Go ahead, and we'll see if I can.
CL: Well, my fan keeps going on, and I want it to stop before it causes problems.
N: You're computer fan?
CL: Yeah.
N: *chuckling silently to myself* Actually, that's a good thing. You want that to come on. It keeps the computer from overheating *Go through a brief explanation of why the fan runs* What is bad is if the screen starts flickering, or you see-
CL: That's been happening a lot!
N: I'd say you need to take that in then. It means there's a problem with your computer. Now it's really bad if you see smoke or sparks.
CL: You know, I've been having those for a while.
N: How long have you had your computer?
CL: About three months. I've been getting smoke for a long time too.
N: Okay, take that in ASAP. When you've called after the computer crashed, did you tell them about this?
CL: No. Should I?
N: Ma'am, I promise, if you tell them about this, they will take you seriously.
CL: Okay. Should I unplug the computer?
N: Yes. Yes you should.
I AM the evil bastard!
**ERP** **POP** **fizzle**
Comment