I really haven't much lately since I haven't really had much direct contact with customers. I've been working on answering emails and surveys(the dreaded corporate surveys) about people's grocery store experiences. So my time right now is filled with hoping the new email I pulled has sentence structure, punctuation, spelling and isn't one big run on mess of a sentence. Oh yeah, and isn't all in capital letters. I also have to come up with personalized responses to such descriptive complaints like: "The cashier was rude to me." or "The store was out of stock of the items I wanted."
Since I haven't had to deal with sucky customers directly lately, I figured I would share some of the calls I had previously that I found interesting. For background I work in a call center doing customer service for a national grocery store chain.
Bacon Lover
Bacon Lover was an elderly man on a fixed income who really liked bacon.
He called us to complain that the store he shopped would no longer allow him to buy bacon that was at the sell by date at a discount. He insisted that he was doing the store a favor by arranging the bacon properly in the case. In his mind I'm certain he believed that. He said he wasn't hiding the packages of bacon like the store said he was doing. He wasn't doing anything wrong. He said he needed the discounted bacon because he was on a fixed income. Mind you this is a summary of he said, I had to spend quite a bit of time trying to deciper his panicked ramblings.
In order to verify the complaint and find out what was happening, I called the store. They were very aware of him and this was an ongoing issue with him. They had proof of him, from security footage, taking packages of bacon and hiding them so he could come in later and get the bacon he wanted discounted. He had been warned not to continue. They finally put their foot down with his actions.
I had a time explaining to him that, no I could not make the store give him discounted bacon and yes he did have to stop as the store told him to do. He didn't take it very well and I got to listen to more panicked ramblings about how he needed the discounted bacon.
Shady Dude
This next story was an odd one. Shady Dude called and after spending some time decipering what he wanted, I figured out he was asking me if there were any security cameras at the back of the local store.
I have no clue if there is or not. Every store is different.
Shady Dude said he wanted to know because he was behind the store and claimed someone attacked him with a dog. He didn't sound very upset about this.
My response - File a police report.
He didn't want to file a police report unless he knew there were cameras that could have caught the attack. He seemed to dismiss the idea speaking to the police.
My next response - Ask the store manager.
He didn't want to speak to the manager because they weren't on amicable terms with them.
I checked his call history and see that he had called in about a month ago to complain about the manager and it described the altercation they had. He wanted me to call the store on his behalf and ask the manager about the security cameras.
I flat out refused this and told him all he could do is file a police report. If there is security footage they can subpeona it. He got frustrated with me and hung up.
Sorry Shady Dude but there too many elements to this story that I'm just uncomfortable with to want to research that for you. I'm not going to help your criminal activities.
Since I haven't had to deal with sucky customers directly lately, I figured I would share some of the calls I had previously that I found interesting. For background I work in a call center doing customer service for a national grocery store chain.
Bacon Lover
Bacon Lover was an elderly man on a fixed income who really liked bacon.
He called us to complain that the store he shopped would no longer allow him to buy bacon that was at the sell by date at a discount. He insisted that he was doing the store a favor by arranging the bacon properly in the case. In his mind I'm certain he believed that. He said he wasn't hiding the packages of bacon like the store said he was doing. He wasn't doing anything wrong. He said he needed the discounted bacon because he was on a fixed income. Mind you this is a summary of he said, I had to spend quite a bit of time trying to deciper his panicked ramblings.
In order to verify the complaint and find out what was happening, I called the store. They were very aware of him and this was an ongoing issue with him. They had proof of him, from security footage, taking packages of bacon and hiding them so he could come in later and get the bacon he wanted discounted. He had been warned not to continue. They finally put their foot down with his actions.
I had a time explaining to him that, no I could not make the store give him discounted bacon and yes he did have to stop as the store told him to do. He didn't take it very well and I got to listen to more panicked ramblings about how he needed the discounted bacon.
Shady Dude
This next story was an odd one. Shady Dude called and after spending some time decipering what he wanted, I figured out he was asking me if there were any security cameras at the back of the local store.
I have no clue if there is or not. Every store is different.
Shady Dude said he wanted to know because he was behind the store and claimed someone attacked him with a dog. He didn't sound very upset about this.
My response - File a police report.
He didn't want to file a police report unless he knew there were cameras that could have caught the attack. He seemed to dismiss the idea speaking to the police.
My next response - Ask the store manager.
He didn't want to speak to the manager because they weren't on amicable terms with them.
I checked his call history and see that he had called in about a month ago to complain about the manager and it described the altercation they had. He wanted me to call the store on his behalf and ask the manager about the security cameras.
I flat out refused this and told him all he could do is file a police report. If there is security footage they can subpeona it. He got frustrated with me and hung up.
Sorry Shady Dude but there too many elements to this story that I'm just uncomfortable with to want to research that for you. I'm not going to help your criminal activities.
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