My husband had major surgery. 10 hour plus. This particular surgeon has taken care of my husband 4 times before. Great guy, super surgeon. The nurses and docs even say if they needed a procedure they would call this dude. He has a policy. Every hour on the hour you - the nurse assigned this task - call the family and give an update. Every other time I had been there it happened. This time not a word.
Understandably I am a bit concerned. No word? 10 hours? I go to the or desk and talk to the volunteer every hour. She checks, no word. Other people are getting updates. At 7 pm she goes home and posts the number you call to get updates in the recovery room. Also, the recovery room can check on surgery patients and the doctors tend to update thru recovery because the recovery nurse is assigned the patient.
I called at 8 and was basically told, shut up and wait, he's not in recovery so stop whining and wait my turn like a good girl. Wait? What? I was polite and asked nicely and the poster in the waiting room says to call this number. I call the other number and they basically tell me sorry what do you want us to do we are security.
I wait one more hour and the surgeon cheerfully walks out, iPad in hand to show me picture and diagrams and video of what he did. He is so proud, he saved my husbands leg. I burst into tears. He asked if I had been getting updates? Hadn't anyone called. He was telling them updates for me every hour. He even had given them my cell number so if I needed to I could go home and rest. I told him about the asshole in recovery.
I happen to have delt with 4 of the recovery nurses before, they know me and like me because I come in and comfort my husband and chat and generally ask them about them. Apparently they overheard the conversation and could identify the culprit.
When they took me back the guy who was rude was no where to be seen. My other nurses came together to get us to Icu as quick as they could. I got hugs and apologies. I was never rude or mean but damn I wanted to punch that guy so hard.
I have never had someone so lacking in empathy.
I'm not at the hospital for fun. In those ten hour waiting I helped people find maternity, showed people to the cafe, got people to the right wing of the hospital who were lost and gave people some idea where to stay that had medical rates. I gave some kids graham crackers I had in my big pink purse and loaned someone a phone charger. I gave someone directions to a place to eat that would respect their allergies.
When your at the hospital its hell. Why make it worse?
Understandably I am a bit concerned. No word? 10 hours? I go to the or desk and talk to the volunteer every hour. She checks, no word. Other people are getting updates. At 7 pm she goes home and posts the number you call to get updates in the recovery room. Also, the recovery room can check on surgery patients and the doctors tend to update thru recovery because the recovery nurse is assigned the patient.
I called at 8 and was basically told, shut up and wait, he's not in recovery so stop whining and wait my turn like a good girl. Wait? What? I was polite and asked nicely and the poster in the waiting room says to call this number. I call the other number and they basically tell me sorry what do you want us to do we are security.
I wait one more hour and the surgeon cheerfully walks out, iPad in hand to show me picture and diagrams and video of what he did. He is so proud, he saved my husbands leg. I burst into tears. He asked if I had been getting updates? Hadn't anyone called. He was telling them updates for me every hour. He even had given them my cell number so if I needed to I could go home and rest. I told him about the asshole in recovery.
I happen to have delt with 4 of the recovery nurses before, they know me and like me because I come in and comfort my husband and chat and generally ask them about them. Apparently they overheard the conversation and could identify the culprit.
When they took me back the guy who was rude was no where to be seen. My other nurses came together to get us to Icu as quick as they could. I got hugs and apologies. I was never rude or mean but damn I wanted to punch that guy so hard.
I have never had someone so lacking in empathy.
I'm not at the hospital for fun. In those ten hour waiting I helped people find maternity, showed people to the cafe, got people to the right wing of the hospital who were lost and gave people some idea where to stay that had medical rates. I gave some kids graham crackers I had in my big pink purse and loaned someone a phone charger. I gave someone directions to a place to eat that would respect their allergies.
When your at the hospital its hell. Why make it worse?
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