Customers are apparently blind...

[TigerLily]

I think that it may be a requirement that all customers that shop at BB be blind...


There was a lady standing in the middle of my area looking a little lost so i stopped and asked her if there was anything i could help her find...


SC: Oh yes! I was just wondering where your DVDs were... I've been looking all over this store for 20 minutes and i can't find them. do you even carry dvds? I mean, you're an electronics store so you should right?

Me: yes ma'am, we do carry dvds.

SC: can you show me where they are then, i'm tired of looking

Me: yes ma'am...*points over SC shoulder...they're right behind you...under the 6 ft sign that says movies...


I couple weeks earlier i had another lady, with a SERIOUSLY BAD ATTITUDE do something similar:

This woman was standing at the blue-ray and hd dvd aisle, which is right at the beginning of the rest of the movies..


SC: Excuse me?...EXCUSE ME!?!

me: Can i help you ma'am?

SC: YES! FINALLY! Do you carry movies here? I mean ACTUAL MOVIES..not this blue ray hd crap! I mean, regular old NORMAL dvds? Because I can't find them, all i've found were THESE useless things.

I looked at here for a moment, stepped back about 2 feet and motioned for her to step forward.

Me: Yeah...they start HERE and * throws arm out to the left* GO ALL THE WAY DOWN THAT WAY

OMFG...i thought she was going to kill me....i am soooo going to hell...

[Sandman]

Kinda like the one who asked me where the laptops where, and I just told him to turn around.

[Greenday]

I was once restocking cigerettes and some idiot asked me if we sold cigerettes. In order to see me, they have to be able to see all the cigerettes around me. I replied with a no and they left. Sadly, I've done this a couple times. I feel like an ass, but it has yet to fail me.

[lordlundar]

Me: Yeah...they start HERE and * throws arm out to the left* GO ALL THE WAY DOWN THAT WAY

OMFG...i thought she was going to kill me....i am soooo going to hell...

Been there, done that. Fun, ain't it?

[Enjis]

Waaaaay back, when I worked in the plant department of my store, I was approached by a man looking for the plant department. He had to walk INTO my area, between two towering rows of plants, to see me.

"Could you tell me where the plant department is?" he asked, mystified.
I just spread my arms wide, and gestured to the large refrigerator holding the cut flowers, the 24" pots of trees and dozens of hanging baskets and ferns all around him.
""Right here, sir." I said, trying not to laugh...

[RecoveringKinkoid]

I dunno, man, I had this one chick keep asking and asking me where the self serve computer area was. I kept pointing "That way, ma'am, right in that work area over there." I must've pointed it out 7 or 8 times. Let me describe the area. Walled off, top half of wall made of glass so you can see in. Desks lining the walls inside area. Each desk with a can't-miss-it PC sitting on it. People on half of work stations working. Big blue sign hanging over saying "Self Service Computers" with rental prices. No door, wide opening to enter.

I mean, no kidding. It was about 5 steps from the front counter, where me and this chick were standing. You COULD NOT MISS IT.

She kept asking, I kept pointing, and saying "Right over THERE, Miss. Right through that opening. Right in that glassed in area. Ma'am, see? Right over there to your right." Over and over and over.

Finally, she asked again, and I just snapped a little, and said, more impatiently than I meant to, "Miss, right to your right! Do you not see all the computers in there?" I know I sounded snappish. Didn't really mean to, but for frig's sake! I had 40 impatient customers clamoring at the counter, it was during peak hours.

Then she gets all huffy and goes, "Well, I'm not stupid! You don't have to treat me like I'm stupid!" And stomps into the area. Finally. Part of me felt a little guilty.

But most of me did not.

My co-worker said "RK?! That was kind of harsh!" I said I knew it, but damn!

[JustADude]

I was once restocking cigerettes and some idiot asked me if we sold cigerettes. In order to see me, they have to be able to see all the cigerettes around me. I replied with a no and they left. Sadly, I've done this a couple times. I feel like an ass, but it has yet to fail me.

Hey, stupid is as stupid does. Next time, though, look behind you pointedly before saying 'no' and see if they get the clue.

[SuperB]

...Then she gets all huffy and goes, "Well, I'm not stupid! You don't have to treat me like I'm stupid!" And stomps into the area. Finally. Part of me felt a little guilty.

But most of me did not.

My co-worker said "RK?! That was kind of harsh!" I said I knew it, but damn!

Not at all. At my in-laws store the idiots couldn't find the bathroom door unless they were hand-led to it. My father-in-law painted it bright blue, the only blue door for miles let alone in the store and they still couldn't find it. I had a woman give me that attitude after my extremely detailed description of where the damn bathroom was - I told her, "you have no idea how many people can't manage to find the only blue door on a white wall in a single day"

[justZu]

Me: yes ma'am...*points over SC shoulder...they're right behind you...under the 6 ft sign that says movies..

You give her credit for too much common sense.
The sign says movies, not DVDs. How is a typical SC idiot supposed to figure that out?
After all, you could be the last remaining seller of VHS tapes, right?

[Andara Bledin]

I was once restocking cigerettes and some idiot asked me if we sold cigerettes. In order to see me, they have to be able to see all the cigerettes around me. I replied with a no and they left. Sadly, I've done this a couple times. I feel like an ass, but it has yet to fail me.

Hey, if they're that clueless, they don't have the mental capacity to be able to determine if they should be smoking or not, anyway.

Then she gets all huffy and goes, "Well, I'm not stupid! You don't have to treat me like I'm stupid!" And stomps into the area. Finally. Part of me felt a little guilty.

But most of me did not.

Maybe if she wasn't acting stupid, you wouldn't treat her like she was stupid. After three tries I would have told her that since my directions were obviously insufficient for her that she would need to find a different associate to help her with her problem.

^-.-^

[ShootMePlease]

Heh-

If that wasn't a normal, everday occurance for me, I would feel sorry for you. Aw hell, I feel sorry for you anyway. Us BB people have to stick together.

[hecubus]

Reminds me of something a friend of mine told me about when he was working at BB. A customer came up to him and said:

"Where are your new releases?"

My friend replied, "All along the outer wall."

Top which the SC replied, "And where is the outer wall located?"

[AFpheonix]

And at least at BB, you don't have huge aisles full of crap everywhere. The store is fairly open so you can see across to departments on the other side of the store.

I'm always amazed at how many people can't be bothered to find anything for themselves in my store. C'mon, it's not very big, the aisles are well-marked, and there's only 10 aisles in here. Seriously. It's not brain surgery.

[Mongo Skruddgemire]

Had a customer come into the store, looked right me as I was finalizing a sale of a new computer, picked up and read a sales flier for the types of computers I built/sold at the store, walked over to the demo machine we had on display and fiddled around with it for a few minutes, listened to my boss as he discussed a computer configuration with another customer.

Then after all of that...actually came up to me and asked if I sold computers here.

What I was thinking:
"No, all we sell is devices for the facilitation of the downloading and viewing of pornographic materials"

What I actually said and did:
Stared at her for a solid minute before I spoke. "Yes. Yes we do. Now which computer off of the flier you are holding in your hands interests you the most?"

[Chattyaholic]

Where I work we have a lot of people who can't seem to find the bathrooms.

We have 3 doors. The door on the left has a sign saying "Restrooms Next Door", the door in the middle has a sign that says "Restrooms" and the third door has nothing on it. People are forever opening the third door which is a closet. (The owner really should put up an "employees only" sign on that one I guess.) Or people will see someone go in the middle door with the "Restrooms" sign on it and they will stand out there waiting, thinking there is only one restroom when the sign clearly states "Restrooms" as in plural, as in more than one.

One time we even had a guy who took the "Restrooms Next Door" literally, he thought they were in a totally different building - next door to where he was at!