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Tips for the drive through.

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  • #16
    Also, people seem to be REALLY receptive to "Oh gosh we're understocked and had to cook your meat from frozen, it'll take a minute or two extra, could you park around front?" I don't know why.
    Personally? I love it because it would guarantee that I'm getting the food FOB (Fresh Off Broiler/straight from cooker to bun, no holding bin) without having to ask for that specifically. For those who have worked at the King, when IS a good time to ask for FOB, anyway? I never ask when it's super busy cuz I figure it's gonna be fresher anyway due to the speed of food turnover. When it's slow...?

    Note that any burger I order is non-standard anyway, as I can't stand mustard or veggies of any kind polluting my carcinogenic carno-meal...
    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
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    • #17
      Quoth Whiskey View Post
      Quoting for truth. You should get an automatic 30% discount from alcoholic distributors just for working retail.
      The place I go for my 'medicine' always has customers with their retail uniforms on. The clerks there certainly must get a laugh when they see all these disgruntled workers who just got off the clock buying copious amounts of 'medicine.'

      With a simple mutual head bob, us retail grunts can sum up the day just like that.
      In the slot machine of life, I am the WILD symbol.

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      • #18
        14 1/2 years of McDonald's, a total of two or three on overnights.... this sounds *very* familiar.

        To whoever was asking about timers: ours was built into the POS. You could pull a report with it broken into sections (time spent in each section of the line) but the one that mattered was TTL: Total Time in Line, which, since it couldn't actually tell when someone got in line, started with the first keypress of ringing up the order and ended when it was served off the monitor, which supposedly happened when they left. (most people served it as soon as it was paid, which caused me no end of annoyance when I was trying to run and suddenly couldn't see the order anymore. I simply cannot hold that in memory.)
        Now the trouble about trying to make yourself stupider than you really are is that you very often succeed.

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        • #19
          When I worked for Jack in the Box, our timers were rigged to pressure plates under the drive-thru. We would be timed from the moment they pull to the speaker until the moment they drive away from the window with their order.

          The goal? 3 minutes.

          The problem? People late night tend to order large amounts of food, and with only 2 people on shift, we had to scurry around to make that amount. And hell, fries took 3:05 to cook anyway!

          Many was the time I was talked to about keeping my times down, even though it was physically impossible to do so. Oh, and just to further annoy, the clock would start beeping every few seconds once it went past 3:00.

          I don't miss that job.
          Dealer hits... 21. Table loses.

          This happens more often than most people want to believe.

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          • #20
            Quoth Tuxian View Post
            Many was the time I was talked to about keeping my times down, even though it was physically impossible to do so. Oh, and just to further annoy, the clock would start beeping every few seconds once it went past 3:00.
            Ah.... the 3:00 beep. I hate that beep, even if I'm in the car. I'm actually a bit surprised there hasn't been some class action suit brought by people who've lost hearing in that range because of it, yet.

            My local Jack will often request that I pull back off the plate, then forward again.

            I do so gladly because I think those timed metrics are complete and utter shit and do nothing but annoy the workers and customers alike.

            ^-.-^
            Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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            • #21
              My aunt and uncle, who both have way too much time on their hands, every Friday and Saturday night listen to the police scanner all night and they are convinced that the police and McDonalds/BK have deals with each other.

              I've heard this from friends and coworkers as well. Drunks shouldn't even try going there if they aren't going to try to pretend to be sober. They will call you in so quick your head will spin.
              You really need to see a neurologist. - Wagegoth

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              • #22
                Oh the Golden Arches Worked there for a grand total of 2 months

                I helped to get one of the cooks on the line to get her quickest TET one breakfast. I preferred working the breakfast shift, just enough to keep you busy, only a few working, and nothing manic.

                I am tempted to go back and do a graveyard shift again to see if I would get all of my breaks now, the second time I didn't even get one break, and that was because it was the end of Orientation Week at my local uni, oh the drunk people. It is now illegal to not give people breaks, they even have certain amont of times to give you, depending on what you work. Still have a beef with that, but that's a different story.
                Began work Aug as casual '08
                Ex-coworkers from current place of work: 26ish
                Current co-workers at current place of work: 15ish - yes he just hired 3 more casuals
                Why do I still work there again?

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                • #23
                  I would like to add a few to the list if I may. these are more on the stupid side. any drivethru worker who has been on their job for a longer period of time has seen these too many times. and NO it

                  my Ex and I worked fast food places for a number of years at various companies such and McD and BK and Steak&Shake

                  these are more for the shock value

                  14. DO NOT come through the drivethru naked. I just do not want to laugh at your small manilness and fat beer gut stomach. saw that one too many times

                  15. if your prom dress has hoops DO NOT pass out in the back seat without a blanket covering yourself. it will only attract the young males who are working (I never saw the teenaged males move SOOOO fast)

                  16. if you want to have "fun" in the car, do it on some dark lovers lane not at the drivethru window at t a fast food place with lots of flood/spot lights and such. this was true for straight and gay couples. by the way GET A ROOM. I just do NOT want to see your hairy ass bouncing around in the air

                  these are the more pratical

                  17. just as with thump-thump thumpty thumpty music and horn blowing, GET YOUR MUFFLER replaced. and straight pipes for the most part are illegal. the same goes for purposely revving your engine to try and break my eardrum.
                  I'm lost without a paddle and headed up SH*T creek.
                  -- Life Sucks Then You Die.


                  "I'll believe corp. are people when Texas executes one."

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                  • #24
                    I have never worked at a fast food place, and I never will. I have a few food allergies, and while I have restaurant experience I'm too much of a liability to hire. (I got fired from a job due to my allergies. Which I did mention during my interview.) So I can never full understand your pain. But from the stories I read here, and the ones I hear from friends, I am so glad I have to excuse to never apply to fast food places. It sounds like shit.

                    Idiot Managers, Time limits, Drunk people, people who don't know what they want. It sounds like too much stress.

                    Quoth Whiskey View Post
                    9. If you want to check your food, please do it in the parking lot. I do quite well on time, but any time I'm over is a bad time. The people who check their food are the ones that order one sandwich and a french fry but take an entire minute to do it.
                    I know you are ranting, but I just wanted to disagree on this. I never take super long to order, but I always check my burger. As I said, I have a few food allergies, so if anything I'm allergic too even touches the wrapper of my burger, I have to get it replaced. Sometimes the people I'm with don't want to park. So my options are:
                    1) Sit in front of the window and check it
                    2) Don't eat it supper.
                    3) Eat it and enjoy the wonderful view of the inside of the ER

                    Though if it's up to me, I always park. I also tend to avoid the drive thru, as I need to be very careful with my food and it's easier to go inside and wait then go through, park, check the order, and probably go back in and explain why I need a new burger just because there is a little mustard on the wrapper.

                    You have all my deepest sympathies. And to everyone who works in the food service industry, I'm sorry for being an accidental SC with my allergies. I really do feel like a jerk handing back a perfectly good cheeseburger just because there is a swipe of mustard on it.
                    Hinakiba777- Student of Divinity-Always trying to get laid.

                    Annoying student=I pay tuition here so I pay your salary!
                    Desk Worker=I pay tuition here, too. So I guess I pay myself.

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                    • #25
                      Here's one I don't remember being listed:

                      * Don't try to go through the drive-through unless you're in a car or on a motorcycle. Just don't.

                      ^-.-^
                      Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                      • #26
                        Quoth Andara Bledin View Post
                        Here's one I don't remember being listed:

                        * Don't try to go through the drive-through unless you're in a car or on a motorcycle. Just don't.

                        ^-.-^
                        There is a restaurant back home that has 24 hour drive through, but locks the inside at about 10pm or midnight. So there are a lot of teenagers who walk through. Especially after dances. This usually results in an argument between the workers and the teens about unlocking the front door or just serving them.

                        I always feel bad for the people working in those cases. Especially when someone sends a single car to put in the order for the 30 kids standing in the parking lot who want food.
                        Hinakiba777- Student of Divinity-Always trying to get laid.

                        Annoying student=I pay tuition here so I pay your salary!
                        Desk Worker=I pay tuition here, too. So I guess I pay myself.

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                        • #27
                          Quoth Tuxian View Post
                          When I worked for Jack in the Box,...

                          The goal? 3 minutes...

                          The problem? People late night tend to order large amounts of food, and with only 2 people on shift, we had to scurry around to make that amount. And hell, fries took 3:05 to cook anyway!

                          Many was the time I was talked to about keeping my times down, even though it was physically impossible to do so. Oh, and just to further annoy, the clock would start beeping every few seconds once it went past 3:00.
                          You pegged my job Fries only take 215 now, but meat takes.. 4? Potatoes are 3. And yeah, drunks never order quickly or cheaply. They keep three people on staff till 3am now though. Most saturdays I'm there till four.

                          Quoth Green_Fairy View Post
                          "oh hey this trash can is full to the point of over-flowing. so instead of doing the logical thing and hold onto my bag o' crap until i get home/work/the store, i'm going to drop my bag o' crap on the ground in front of the trashcan! oh hey bushes! even better!"
                          ...people are awesome
                          The trash can wasn't even half full.

                          Ah.... the 3:00 beep.
                          Ours doesn't beep or I just don't hear it anymore in the great sea of beeps. It does flash a very angry shade of red though.

                          do a graveyard shift again to see if I would get all of my breaks now
                          I get every break and meal I'm entitled to. I also watch my till like a hawk if I'm not on register until its in the safe or in another locked drawer. I don't screw around.

                          14. DO NOT come through the drivethru naked.
                          Oh yeah, I forgot about that guy. Husband&Wife free as a bird with a fully clothed man in the backseat. Some kind of fetish porn setup? I don't know.

                          prom dress
                          Prom is this Saturday. I'm working late night, partial grave.

                          I never take super long to order
                          Then check all you like. I had some guy check to see if his fries were hot enough because he had plenty of time on my clock. I also doubt you stare at the bag for a minute and a half trying to comprehend the complex implications of using brown as the color of bags and how time and space bends to make a bag that was once flat into a cube, or whatever people think about when they're 25 sheets to the wind in my lane. Also, you have allergies. If theres a whisper of mustard on your sandwich I wouldn't want you touching it, let alone consuming it. I will gladly let my manager explain to everyone why he doesn't care if a customers throat swells up and we have to stab them with an epipen and call an ambulance. Don't feel like a jerk about that.

                          edit: for the record, he was sober and took 15 seconds to touch-test. Coincidence?
                          walking in a drive thru
                          We have people who do this. Its apparently illegal to serve those people (or we lie and say it is) because its a hazard to be standing in a lane where cars drive through. Kind of like standing in a road. A busy road. With hungry, intoxicated people.

                          Maybe we should let them be served walk up.
                          Last edited by Whiskey; 04-19-2010, 10:28 AM.
                          Thou shalt not take the name of thy goddess Whiskey in vain.

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                          • #28
                            Quoth Whiskey View Post
                            [U]

                            9. If you want to check your food, please do it in the parking lot. I do quite well on time, but any time I'm over is a bad time. The people who check their food are the ones that order one sandwich and a french fry but take an entire minute to do it.

                            My boyfriend and I don't drive. There are no fast foods in our town so we would have to get rides into the next town to get fast food. We had a former roommate that would give us rides whenever we had a fast food craving.

                            Yes, he was the idiot who would check the food in the drive thru line. As a former Burger King worker, I would explain how rude that was to him. Everytime he would roll his eyes and whine that it wasn't a big deal and that I should get over it.

                            I was so embarrassed to even be in the car with him that I eventually would pass up fast food than be seen with him.
                            My Horror Blog

                            Cinemania

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                            • #29
                              The trash can wasn't even half full.
                              They took away our outdoor trash cans somewhere around 1999 because "trash cans encourage litter."

                              Really.

                              On walk-ups: against policy for safety reasons (both ours and theirs) but we made exceptions for the truck drivers. Because, hey, couple-times-a-week regulars who are sober and polite, we need more of!

                              As for checking your bags at the window: rules change when we lock up at 10:00. When the dining room is open and there are others behind you in line, please pull up to check your order; far enough for the car behind you to get their food and go. On the off-chance that we messed up, you're welcome to come in and get it fixed, and unless you're yelling about it and making a scene, you'll probably get new fries as well or a pie thrown in or something. If yours is the only car in line, take all the time at the window you want because the order is cleared off the computer already. If the inside is closed, then we cannot park cars, nor can we let you in, so please do check your order at the window; I'm doing everything anyway and can use the time to bag up the next couple of orders so they'll be ready. If you *don't* check your bag at the window, you'll just be madder for having to go through the line again, because as sorry as I am for messing it up, I have no magic wand to levitate the other fourteen (yes, that store's line holds FOURTEEN CARS from menu to presenter's window and they still expected the same times as if there were only five) out of your way.

                              No, I can't let you in if the door is locked. Not even to use the bathroom. There are two large, clean, well-lit 24-hour gas stations nearby: use them, not the island of grass in the middle of our parking lot. Especially for solids. Thank you.
                              Now the trouble about trying to make yourself stupider than you really are is that you very often succeed.

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                              • #30
                                I had a lady get upset that we wouldn't let her use our store phone at 1 in the morning last night. Why did she need it? Because we were cooking new rice and her friend wanted a teriaki bowl. She didnt have her phone on her to call her friend in the drive thru to make this COMPLICATED DECISION. So she cancelled the 20$ order she had, that she took four minutes to order (so it was 75% cooked and bagged).

                                The fun part is, apparently, she "thought she'd be smart" (her words) and just go to a different jack in the box. It was closed. She could have waited the twenty minutes for the rice to cook, order something else, or drive around town for a half hour looking for an open jack in the box before coming back to ours because the only other one open is dead in the middle of the worst part of town.

                                I got to drink her smoothie though. Holy sugar content!
                                Thou shalt not take the name of thy goddess Whiskey in vain.

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