Oh, So That's What The Problem Was!!!!

[TelephoneAngel]

This week I have got totally to grips with my work and not been carded once, you remember how I said it was impossible?

Well, silly me, the only reason I was finding it impossible was that I was trying to provide customer service.

But this week, I haven't been providing customer service.

What that means is, I have read the script WORDPERFECTLY. So what if doing that stops the normal flow of coversation and means that I don't connect with my customer?

So what if I leave my customer feeling that I didn't answer all their questions? YAY I was within call times.

And I mastered "showing no emotion"

customer "and it's really been a problem for some time"
me - never mind *next question* *does not show any empathy or even care about customer's problems any more*


I am no longer here to provide customer service, I am here to stay within statistical limits, and i MUST KEEP TELLING MYSELF THAT.

[r2cagle]

That shriek you hear... that was your conscience carting off your soul.

It'll all be easier from now on.

(Where oh where are the other jobs when you need them?)

[Falor]

Just remember, they pay you to do what you're told. Not to think, not to care, just to obey orders. This perspective is what gets me through most of my days at Kroger's...

[Racket_Man]

maybe you can split your conscience off i and put it into a horcrux and save it for later use????