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It was VJ Day here in Rhode Island yesterday, which is still a legal holiday here. We weren't closed, but most doctor's offices were so - like every other Tuesday after a three day weekend - the pharmacy was a nightmare today.
I started work at 9:30am and worked until 8pm with one half hour break. There is no sitting in pharmacy, no standing around idly, no quick drink of water or bag of chips. You can barely run off to pee without bringing all forward progress to a grinding halt. The phone was ringing non-stop, the lines at the register and the drop off window were never-ending, and thanks to hours and staff cuts, there were only four of us at any given time to cover everything: phones, queue, drop off, register and production. And God help you if you needed back up.
And with the Busy comes The Suck.
Asshole Entitled Customer #1: Nail File Face
NFF: "My name is blahblah and I'm here to pick up my meds."
Coworker: "Okay, we're still working on those, it's been really busy today but we'll have them out for you asap."
NFF: "Well why aren't they ready?"
CW: "Well, we've been really busy today ma'am, I apologize, but we'll get those out as soon as we can."
NFF: "This is ridiculous! I called them in over an hour ago!"
CW: "I know ma'am, but we are REALLY BUSY right now and have been all day. We're doing the best we can."
NFF: "Well how long does it take a person to fill meds?"
I've been standing at the register this whole time, ringing beside my coworker because there's a line up the vitamin aisle and - despite the fact that I am Production - I am her back up as well. I turn to look at Nail File Face.
Me: "Ma'am, I am the only person filling meds right now and, as you can see, I am waiting on people. It's been VERY BUSY! But I cannot bi-locate. I will finish your meds as soon as I can. There are a LOT of people waiting."
CW; "it's true, ma'am - she's the only person filling and she's had to help me because IT'S BUSY."
NFF: *sniffs in disdain, sits bony ass down to wait.*
Ironically, when her meds were finished 10 minutes later, she was chatting with a friend and was oblivious to us calling her name. We called her loudly THREE TIMES and she didn't notice. Finally, a customer had to lean in and yell: "HEY LADY! YOUR MEDS ARE READY!"
Asshole Entitled Customer #2: The Skeptic
This guy called in and gave me his name, insisting he had a refill of Ventolin on his profile.
I try to pull up his profile.
He's nowhere to be found.
After about 5 minutes of back and forth, I find out he's been giving me his nickname, not his real name. And it wasn't like his name was William and he was saying "Billy" either. He's mid-Eastern and had a name like Mashashawashuyumakah and his nickname was Merpadlivaripadooh.
Me: "Okay, found it (you fuckwit, thanks for wasting my time). I can have that filled for you within the hour."
Him: "An HOUR?!?!?!"
Me: "Yes sir." (not offering an explanation, fuck you, try and guess like I just had to do with your goddamned name.)
Five minutes later, he's at the cash register. And there I am, ringing again, because the line will not go away.
Him: "Yeah the girl said it would be an hour but it never takes that long."
Me: "It does tonight, sir. I am the girl who told you an hour, and we are ungodly busy right now. It's STILL going to be an hour because I am ringing at the register and not able to fill, and there are twenty customers ahead of you, and the phone is ringing, and there's seventeen more people in line behind you and when I SAY an hour I MEAN an hour!"
Him: "I'll come back tomorrow."
Yeah, you do that. I'll be here and I'll still hate you.
I started work at 9:30am and worked until 8pm with one half hour break. There is no sitting in pharmacy, no standing around idly, no quick drink of water or bag of chips. You can barely run off to pee without bringing all forward progress to a grinding halt. The phone was ringing non-stop, the lines at the register and the drop off window were never-ending, and thanks to hours and staff cuts, there were only four of us at any given time to cover everything: phones, queue, drop off, register and production. And God help you if you needed back up.
And with the Busy comes The Suck.
Asshole Entitled Customer #1: Nail File Face
NFF: "My name is blahblah and I'm here to pick up my meds."
Coworker: "Okay, we're still working on those, it's been really busy today but we'll have them out for you asap."
NFF: "Well why aren't they ready?"
CW: "Well, we've been really busy today ma'am, I apologize, but we'll get those out as soon as we can."
NFF: "This is ridiculous! I called them in over an hour ago!"
CW: "I know ma'am, but we are REALLY BUSY right now and have been all day. We're doing the best we can."
NFF: "Well how long does it take a person to fill meds?"
I've been standing at the register this whole time, ringing beside my coworker because there's a line up the vitamin aisle and - despite the fact that I am Production - I am her back up as well. I turn to look at Nail File Face.
Me: "Ma'am, I am the only person filling meds right now and, as you can see, I am waiting on people. It's been VERY BUSY! But I cannot bi-locate. I will finish your meds as soon as I can. There are a LOT of people waiting."
CW; "it's true, ma'am - she's the only person filling and she's had to help me because IT'S BUSY."
NFF: *sniffs in disdain, sits bony ass down to wait.*
Ironically, when her meds were finished 10 minutes later, she was chatting with a friend and was oblivious to us calling her name. We called her loudly THREE TIMES and she didn't notice. Finally, a customer had to lean in and yell: "HEY LADY! YOUR MEDS ARE READY!"
Asshole Entitled Customer #2: The Skeptic
This guy called in and gave me his name, insisting he had a refill of Ventolin on his profile.
I try to pull up his profile.
He's nowhere to be found.
After about 5 minutes of back and forth, I find out he's been giving me his nickname, not his real name. And it wasn't like his name was William and he was saying "Billy" either. He's mid-Eastern and had a name like Mashashawashuyumakah and his nickname was Merpadlivaripadooh.
Me: "Okay, found it (you fuckwit, thanks for wasting my time). I can have that filled for you within the hour."
Him: "An HOUR?!?!?!"
Me: "Yes sir." (not offering an explanation, fuck you, try and guess like I just had to do with your goddamned name.)
Five minutes later, he's at the cash register. And there I am, ringing again, because the line will not go away.
Him: "Yeah the girl said it would be an hour but it never takes that long."
Me: "It does tonight, sir. I am the girl who told you an hour, and we are ungodly busy right now. It's STILL going to be an hour because I am ringing at the register and not able to fill, and there are twenty customers ahead of you, and the phone is ringing, and there's seventeen more people in line behind you and when I SAY an hour I MEAN an hour!"
Him: "I'll come back tomorrow."
Yeah, you do that. I'll be here and I'll still hate you.
sounds to me like yer kicking ass! ^_^
And I wouldn't have known if she hadn't looked into it. She rocks!
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