I bought some flooring and installation at Home Depot. After waiting a month for it to come in I then wait a week for them to deliver it. Then I wait all day because they can't narrow down a delivery window smaller than Saturday. Finally they show up. I have the pets all herded into a bedroom and the door to a spare bedroom open and space cleared for the flooring. They tell me no, they won't take it any further than the living room. I tell them no, you can't leave it in my living room. It is less than 15 ft to take it to the spare bedroom.
Let me state, I paid both a delivery fee and a carry in fee. The contract only states that they do not have to bring it upstairs, not that they drop it in the first available spot.
I tell them if that's their attitude then just take it back to the store. I follow a few minutes later and demand a full refund. They know they messed up because they did it and didn't try to hit me with restocking or any other kind of fee.
Let me state, I paid both a delivery fee and a carry in fee. The contract only states that they do not have to bring it upstairs, not that they drop it in the first available spot.
I tell them if that's their attitude then just take it back to the store. I follow a few minutes later and demand a full refund. They know they messed up because they did it and didn't try to hit me with restocking or any other kind of fee.
Comment