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  • Belligerent moron (some language)

    First call of the day, guy wants a onsite tech to come back on to fix an issue with the network we set up about 2 weeks ago.

    Now when we set up networks (or do anything onsite) almost all the time we give the clients a 30 day warranty. If it breaks down, as long as it is related, we'll fix it. Not this time. The job was done "as-is," meaning no warranty. This is done when the client's computer is infested with spyware/viruses or has Windows issues but the client wants the work done anyway. When this happens the "as-is" applies as the tech knows any issue with his work will be caused by the outstanding issues and there is no point in giving the client a 30 day warranty. Usually, these clients refuse the tech's offer to clean the PC.

    In this case, all 3 PCs (including the brand new one!) had these problems.

    Anyway, on to the call.

    SLD: Me.

    SC: Idiot.

    SC: I want the agent to come back out and fix one of the PCs, it's not going online.

    SLD: (After looking in the notes) I'm sorry sir, but it states in the notes that this job was done as-is due to the pre-existing issues with the units, as such in order for me to send an agent out, I would need to start a new sale and thus a new charge.

    SC: WHY? I paid just two weeks ago, why am I being charged again!?
    (Apparently, he doesn't know what "as-is" means)

    SLD: Again sir, I am sorry but I can't override this. Due to the circumstances surrounding this, there is no warranty, all services were done as-is.

    Rinse and repeat his answer and my response 6 times, each time him getting louder. Then....

    SC: If you're going to refuse to service me, then I want a credit of what was done!

    SLD: Sorry sir, refunds cannot be performed for services rendered.
    (Is he joking?)

    SC: I WANT AN AGENT OUT NOW!

    SLD: Sorry sir, the job was done as-is, I can't do that unless you start a new service.

    SC: You're just saying the same shit over and over! Bye (*click*)

    Obviously he was going to try to pull a fast one on another rep, but guess what? You guessed it. It came back to me, and he changed his story a little bit and he didn't seem to remember me.

    SC: I want an agent out to fix an issue with my computer....

    SLD: Sir, I was the one you just spoke to, and as I explained before, this job was done as-is. I'm sorry you're fustrated, but you will have to pay again if you want an agent out.

    SC: ARGH!!!!!!

    SLD: ....

    SC: I am tired of you, SEND AN AGENT OUT! I DON'T WANT TO PAY!

    SLD: Sir, as I said, this work was done as-is. If you feel that the tech was wrong to give you no warranty, then you can talk to the store where he comes from.

    SC: What good is that going to do? SEND AN AGENT OUT!

    SLD: Sir, I understand your frustration but I cannot override this. As-is status cannot be changed.

    SC: You don't understand, you are refusing to help me! SEND AN AGENT OUT! I DON'T WANT TO PAY!

    SLD: At this point sire there is nothing more I do. If you don't want to pay then you can go to the store. I understand sir but there is....

    SC: Understanding would be if I punched you in the nose! Just send the damn agent back out! I'm getting nowhere with you!

    SLD: Sir, at this time I am telling you, there is nothing I can do.

    SC: What is your name?

    SLD: SLD, sir.

    SC: What is your boss's name?

    SLD: I can't give that info, sorry.

    SC: Yes you can you just don't want to!

    SLD: I assure you I cannot.

    SC: Whatever, just send the fucking agent back out!

    SLD: Sorry sir, I cannot.

    SC: ARGH! I want to choke you! I wish I could ring your neck out!

    SLD: Sir, that is the second act of belligerence towards me, if you keep this up I will have to release this call.

    SC: Get your manager! Now!

    SLD: Gladly. Hold please.

    Well my boss heard me and was the one who said I could hang up if I wanted. He took the call and the same thing happened to him.

    Last I heard, it said in not so many words he was going to let the store manager "have it."

  • #2
    Great story.

    Quoth sld72382 View Post
    SC: You're just saying the same shit over and over! Bye (*click*)
    Quoth sld72382 View Post
    SC: I'm getting nowhere with you!
    Your caller sure was a master of the obvious, wasn't he?
    The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

    The stupid is strong with this one.

    Comment


    • #3
      Quoth sld72382 View Post
      SC: You're just saying the same shit over and over!
      "That may be true, sir. But since you're just saying dumb shit over and over, I figure we're even."

      Comment


      • #4
        Nick, you took the words outta my mouth...er...keyboard.

        I love customers who do this, thinking that if they ask the same question again and again, they'll get a different answer. The policy is not going to magically change, and I assure you, there is no magic number for how many times you have to ask a question. If the answer was no the first time, it'll be no the 37th time.
        "In the end I was the mean girl/or somebody's in between girl"~Neko Case

        “You don't need many words if you already know what you're talking about.” ~William Stafford

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