This one totally smelled of scam. I was at McD's and a couple comes up and demands a refund because their food has taken too long. The manager was a total pro. She calmly asked for their receipt, agreed that it has taken a long time, so she has to check to see what went wrong. Okay, here's the problem, you placed the order at the self serve kiosk, and chose "pickup at counter" instead of table service. A bit of whiny and complaining ensued but she just stood her ground and pointed out right where it said "pickup at counter". But no problem, she's going to give them their refund. Oh, what about our food? What about your food? Aren't they going to get that as well? Um no, this was your mistake, she will extend some customer courtesy and provide a refund, but she is not going to give them free food for a mistake they made. A bit more complaining and they left.
Awesome job.
Awesome job.
Comment