At Hellton, we have a reward program. In detail, it's mind pukingly complicated. But basically, guests earn stays by paying for full price for their stays. THe rules are very strict tho. The person must reserve, stay, and pay full price. No substitutions for any reason. The person agrees to these rules when signing up.
Enter Dumbass of the Year. She tells me that she just checked out that morning from another hotel. And lo and behold it's not her name on the receipt! It's her sister's, who's staying in the same hotel but in a different room. Does that mean her sister was credited? Yes, most likely! Oh noes!
So I look at the database for checkouts that morning for her name -- excuse me her sister's. Cuz Dumbass was too stupid to check her receipt. THere's nothing here! Oh, but another look at the receipt shows an address in Florida. OF COURSE it wasn't here! Of course it wasn't!
So I tell Dumbass that we aren't responsible for Florida's hotel's doings, and she snarls at me for telling her so. Ok, well, what I can do is I can put your reward number for this stay here now so you'll get credit. What is your number?
"I dunno."
Well, do you have your reward card?
"Noo."
OF COURSE you don't! Ha ha! Let's look it up by name. After a while, I find it and apply it. DUmbass goes away, and I think all's well. THen She comes back!
I'll spare you the long back and forth, but she demands the credit for Florida's stay. She paid, dammit, not her sister! I tell her we can't give her credit and that she has to call the helpdesk for that program. She does, is dissatified with their answers, and comes back to harass us some more!
Finally, I tell her that anyway since her sister made the reservation under her own name, (one of the criteria for getting credit) she won't get credit even if she (Dumbass) does pay. No substitutions remember? The rules are strict. SHe throw a fit of epic proportions! Basically blaming me for what happened over there and why are the rules like that! In a really snotty way...of course. When I suggest that she make her own reservations next time and not her sister, she says "There won't be a next time, I hardly travel anyway!" WTF????? Then why the big deal?!?!?!
THank goodness she's leaving tomorrow. Probably blame us some more then too.
Enter Dumbass of the Year. She tells me that she just checked out that morning from another hotel. And lo and behold it's not her name on the receipt! It's her sister's, who's staying in the same hotel but in a different room. Does that mean her sister was credited? Yes, most likely! Oh noes!
So I look at the database for checkouts that morning for her name -- excuse me her sister's. Cuz Dumbass was too stupid to check her receipt. THere's nothing here! Oh, but another look at the receipt shows an address in Florida. OF COURSE it wasn't here! Of course it wasn't!
So I tell Dumbass that we aren't responsible for Florida's hotel's doings, and she snarls at me for telling her so. Ok, well, what I can do is I can put your reward number for this stay here now so you'll get credit. What is your number?
"I dunno."
Well, do you have your reward card?
"Noo."
OF COURSE you don't! Ha ha! Let's look it up by name. After a while, I find it and apply it. DUmbass goes away, and I think all's well. THen She comes back!
I'll spare you the long back and forth, but she demands the credit for Florida's stay. She paid, dammit, not her sister! I tell her we can't give her credit and that she has to call the helpdesk for that program. She does, is dissatified with their answers, and comes back to harass us some more!
Finally, I tell her that anyway since her sister made the reservation under her own name, (one of the criteria for getting credit) she won't get credit even if she (Dumbass) does pay. No substitutions remember? The rules are strict. SHe throw a fit of epic proportions! Basically blaming me for what happened over there and why are the rules like that! In a really snotty way...of course. When I suggest that she make her own reservations next time and not her sister, she says "There won't be a next time, I hardly travel anyway!" WTF????? Then why the big deal?!?!?!
THank goodness she's leaving tomorrow. Probably blame us some more then too.
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