"I demand a supervisor!" Thread

[Redbeard]

Just remembered one of my favorite "I demand a supervisor!" calls
Non customer was enraged that we didn't service his address after receiving an ad in the mail.
When I explained to him that we send those out to everyone in a zip code and that unfortunately he was several miles from the nearest lines, he just LOST his shit, started screaming for a supervisor or he'll sue the company for false advertising and harassment (you keep on using these words. I do not think they mean what you think they mean).
When I asked him what he felt a supervisor could do, he told me, I shit you not, that the supervisor was going to authorize the construction needed to give him, and him alone in the area, our services.
Let that sink in, kids. This self entitled asshole actually thought that a local management supervisor could authorize TENS of thousands of dollars in construction, thousands of dollars in permits and months of work.
All so he and no one else could get cable.
Needless to say he didn't get the supervisor and finally hung up on me in disgust when he found out that I wouldn't be bullied.
To be honest it was hard not to laugh in his face when he started the usual round of "I'm a lawyer! I'll get my lawyer! I watched Law and Order!" routine

[Evannah]

Those fliers, not just for cable, but for everything, clearly list that the services they're advertising are subject to availability, or not available everywhere. Dude needs to suck it up and not be a stupid whiny petulant child who thinks shouting and screaming will get him what he wants. And wtf with the entitlement and self-importance!

[EricKei]

"I'm a lawyer! I'll get my lawyer! I watched Law and Order!"

Oh? You are? In that case, ten or twenty grand to get all of that construction done won't be a problem, then! When shall we schedule them for?

[eltf177]

We had something similar, but not exactly.

An existing neighborhood had a new street with two cul-de-sac's added on to it. But for some reason the local Cable TV franchise never got any request for service, thus no cable was installed when the neighborhood was built.

However, the Cable Company's contract with the County _requires_ them to provide service (huge, well-populated county with no real "out in the sticks" areas) to anyone who requests it.

So they had to put in about 2,000-2,200 feet of cable for one customer. But the cable went in front of other houses and can provide them service if/when they want it.

Still haven't done the other two-thirds of the neighborhood yet though...

[MadMike]

To be honest it was hard not to laugh in his face when he started the usual round of "I'm a lawyer! I'll get my lawyer! I watched Law and Order!" routine

I saw an episode of Matlock in a bar last night. The sound was down, but I think I got the gist of it.

[gremcint]

I saw an episode of Matlock in a bar last night. The sound was down, but I think I got the gist of it.

I stayed at a holiday inn express last night.

[Monterey Jack]

I saw an episode of Matlock in a bar last night. The sound was down, but I think I got the gist of it.

Care to join me in a celebratory belt of scotch?

[Lace Neil Singer]

Sounds like the customer I once took a call from at the pizza place. This guy demanded that we deliver to him, despite the fact that he was living outside our radius. When I explained this to him, he went ballistic and started screaming for my manager. I put the boss on; he said the exact same thing to the SC, who once again began to scream, so my boss hung up. What a loony; just cuz you talk to the boss, it does not take away the fact that you live outside our radius.

[skeptic53]

When I was an intern, a demented elderly woman who was in the hospital for a good reason (pneumonia, IIRC) didn't want to be there and kept screaming "SUPERVISOR!!" all night long. About once every 30 seconds. All. Night. Long.
She wasn't on our service, we couldn't help her and her doctor just told the nurses to "deal with it". It got really old.

[registerrodeo]

At my last job, when some SC wanted shit their way and I wasn't giving in, would yell for a manager I would say ok and walk to the back. I would then count to 30, walk back up, smile, offer my hand and say "Hi, I'm Register Rodeo the manager, what seems to be the problem" It was lovely feeling the wind wooshing out of their sails blowing my hair back.

[Irving Patrick Freleigh]

I saw an episode of Matlock in a bar last night. The sound was down, but I think I got the gist of it.

I swiped Matlock's pills.

"Take one every hour to prevent spastic heart convulsions...."

[Monterey Jack]

MAAAAAAAAAAAAAAAAAAAAAAAATTTTTTTTTTTTTTTTTTTLLLLLL LLLLLLLLLLLLLOOOOOOOOOOOOOOOOCCCCCCCCCCCCCCKKKKKKK KKKKKKKKKK!!!!!!!!!!!!!!!!!!!!!!!!