At some point, don't you want to point and do the Nelson from the Simpsons laugh? HA HA
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Did you know that computers don't break?
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I get the manager and he smooths it over with them. We both know she is full of sh** but we just want to get rid of her. So he offers to fix it at no cost and have it delivered to her the next day at our cost.
I suggest you get a form where the customer itemizes the exact problem. Have a clause in the form that states that any issues other than those written by the customer are not the fault of the repair facility and will be fixed at the cost of the customer.This isn't an office. It's Hell with fluorescent lighting.
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