More clueless than sucky

[The Gatekeeper]

I work as (among other things) CSR/Dispatch for a plumbing service company.

I just had this little gem:

Old Lady: OL
Me: Original GK

Me: Opening schpiel naming the company
OL - Yes you were out her a few months ago to fix a leak on my fridge.
Me: O.k.
OL - Well now it's running on. It's just running and running and running.
Me: Well that doesn't sound like a plumbing issue. That sounds like you need someone who repairs appliances.
OL - But you fixed it last time.
Me: That's because it was a water line. We do plumbing, not appliance repair.
OL: Isn't this (my company name)?
Me: Yes. This is (my company name) Plumbing and Drain Cleaning.
OL: But my fridge was leaking before.
Me: Is it leaking again?
OL: No. It won't stop running.
Me: Then you need to call someone that repairs appliances.
OL: Who does that?
Me: *inward sigh* I have no idea. Maybe you could check the Yellow Pages under Appliances, and see if it mentions someone who repairs your manufacturer.
OL: Well it's a Viking. If that tells you something.
*no not really*
OL: I looked and there was only a couple of guys. There was one named Fast Eddies. Do you think they might fix it?
Me: I have no idea. Were you looking under Refrigerators or Appliances?
OL: Refrigerators.
Me: I'd try looking under appliances, and look for the logo for the manufacturer.
OL: O.k.
Me: Good luck with that. Have a nice day.

[Shangri-laschild]

Wow that really all did seem to go straight over her head but at least she seemed to get it in the end.

[BaristaTrav]

Color me extra confused.. the problem with the fridge was.. it was "running?" I don't even follow. But you should have turned the tables and picked the best 5th grade prank call of ever: "You say your refidgerator is running? Well.. you better go cacth it."

[Evil Queen]

BaristaTrav; when a fridge is "running", it means the motor in the rear has kicked on (this is usually to either cool the applicance or to run the ice maker) Usually the motor runs for a couple minutes and kicks off.

I'd say it sounds like the Fridge may have a thermostat problem or has a freon leak (the same stuff that's in your AC unit). It think's it's too hot so it's running to stay cool. She'd have to either clean the coils or get a new thermostat.

[Apathy]

At least she got it in the end, instead of demanding to speak with your manager for being rude.

[BaristaTrav]

BaristaTrav; when a fridge is "running", it means the motor in the rear has kicked on (this is usually to either cool the applicance or to run the ice maker) Usually the motor runs for a couple minutes and kicks off.

I'd say it sounds like the Fridge may have a thermostat problem or has a freon leak (the same stuff that's in your AC unit). It think's it's too hot so it's running to stay cool. She'd have to either clean the coils or get a new thermostat.

Thanks for the clarification. I still think my joke applies.

[Evil Queen]

Don't worry Barista Trav. it does.