Tweet
Let's just get right to it.
Yes you did, no I didn't
A man came by and bought four oven mitts, along with other items.
The oven mitts are $1.99 each and are sold individually, not as a pair.
I finish his transaction, everything is good, I start on the next customer then he's back.
SC: Why are these oven mitts $7.96?
Me: That's just the price of all four of them together. They're actually just $1.99 each.
SC: They're a set, though.
Me: No, these ones are sold individually.
SC: Then why were they stuck together with a plastic tie?
Me: Um... they weren't? They've never been attached as a set.
SC: Yes they were and I watched you physically pull them apart to scan them.
Me: Um... no, I didn't pull them apart because they weren't attached.
SC: Yes they were!
Me: OK, I know they've never been sold as a set, but how about I call the department just to make sure.
SC: You do that.
I call the department, ask, and she tells me under no uncertain terms that they are NOT attached with a plastic tie.
Me: She told me the same thing. They're not together, they're separate.
SC: I WATCHED you PHYSICALLY PULL them APART!
Me: *thinking: Yeah, I purposely scammed you into paying extra for fucking oven mitts. That's how I make my money at work, by intentionally overcharging customers. Riiiiiight.* OK, well they're $1.99 each. Did you want to keep them or refund them?
SC: Refund them!
Me: Alright, someone just has to come over and do the refund for us.
I call for a coordinator and start on the next customer while we're waiting.
While I'm serving someone the coordinator comes over and we wait until I'm finished with the customer, as their order is nearly finished.
SC: So is anyone coming over to do this refund, sweetheart?
Alright, now we've all read the thread on customers calling us by little pet names and as soon as the words left his mouth I could have strangled him, because he used "sweetheart" in that condescending way.
Me: My name is not sweetheart, and your refund will be done as soon as this gentleman has finished with his debit.
I know I could have been a little nicer and used the "kill them with kindness" tactic but the attitude that was coming from this man infuriated me and he needed to be told.
Refund done, he goes on his merry way, I secretly hope he gets scabies.
Nothing will get it through their heads. Nothing.
Or Debit and Credit Only signs are held onto the lane lights by magnets and every once and a while someone will knock one down when putting something like a curtain rod or rug on the belt.
No biggie, they go back up really easily.
This woman knocked mine down after she hit it with a curtain rod and the sign hit her in the head.
She was OK even though they're metal signs, and wasn't upset that it fell on her.
I finish ringing her things through, tell her her total, then watch as she tries to hand me cash.
Me: ... *blink stare*
Woman: .... *blink stare*
Me: Umm... that sign that hit you in the head... it says Debit and Credit Only.
*Note: I didn't say this rudely, I said it with a joking tone, as I found it all quite funny.*
Woman: Oh man... I'm dumb.
It was funny for a second then very, very sad.
I heart comedy
I recognised one of my first customers right away but couldn't remember his name. I knew his face and it was killing me trying to think of his name.
Anyway, a rather famous (and HILARIOUS) Canadian comedian came through my lane.
He was buying a bed but had forgotten the all important slats and mid-beam.
I helped him and his wife/girlfriend/friend with everything and they were both very nice.
As they were leaving he said I was "very helpful" and thanked me for everything.
The comedian? Ron James.
He's hiLARious.
Yes you did, no I didn't
A man came by and bought four oven mitts, along with other items.
The oven mitts are $1.99 each and are sold individually, not as a pair.
I finish his transaction, everything is good, I start on the next customer then he's back.
SC: Why are these oven mitts $7.96?
Me: That's just the price of all four of them together. They're actually just $1.99 each.
SC: They're a set, though.
Me: No, these ones are sold individually.
SC: Then why were they stuck together with a plastic tie?
Me: Um... they weren't? They've never been attached as a set.
SC: Yes they were and I watched you physically pull them apart to scan them.
Me: Um... no, I didn't pull them apart because they weren't attached.
SC: Yes they were!
Me: OK, I know they've never been sold as a set, but how about I call the department just to make sure.
SC: You do that.
I call the department, ask, and she tells me under no uncertain terms that they are NOT attached with a plastic tie.
Me: She told me the same thing. They're not together, they're separate.
SC: I WATCHED you PHYSICALLY PULL them APART!
Me: *thinking: Yeah, I purposely scammed you into paying extra for fucking oven mitts. That's how I make my money at work, by intentionally overcharging customers. Riiiiiight.* OK, well they're $1.99 each. Did you want to keep them or refund them?
SC: Refund them!
Me: Alright, someone just has to come over and do the refund for us.
I call for a coordinator and start on the next customer while we're waiting.
While I'm serving someone the coordinator comes over and we wait until I'm finished with the customer, as their order is nearly finished.
SC: So is anyone coming over to do this refund, sweetheart?
Alright, now we've all read the thread on customers calling us by little pet names and as soon as the words left his mouth I could have strangled him, because he used "sweetheart" in that condescending way.
Me: My name is not sweetheart, and your refund will be done as soon as this gentleman has finished with his debit.
I know I could have been a little nicer and used the "kill them with kindness" tactic but the attitude that was coming from this man infuriated me and he needed to be told.
Refund done, he goes on his merry way, I secretly hope he gets scabies.
Nothing will get it through their heads. Nothing.
Or Debit and Credit Only signs are held onto the lane lights by magnets and every once and a while someone will knock one down when putting something like a curtain rod or rug on the belt.
No biggie, they go back up really easily.
This woman knocked mine down after she hit it with a curtain rod and the sign hit her in the head.
She was OK even though they're metal signs, and wasn't upset that it fell on her.
I finish ringing her things through, tell her her total, then watch as she tries to hand me cash.
Me: ... *blink stare*
Woman: .... *blink stare*
Me: Umm... that sign that hit you in the head... it says Debit and Credit Only.
*Note: I didn't say this rudely, I said it with a joking tone, as I found it all quite funny.*
Woman: Oh man... I'm dumb.
It was funny for a second then very, very sad.
I heart comedy
I recognised one of my first customers right away but couldn't remember his name. I knew his face and it was killing me trying to think of his name.
Anyway, a rather famous (and HILARIOUS) Canadian comedian came through my lane.
He was buying a bed but had forgotten the all important slats and mid-beam.
I helped him and his wife/girlfriend/friend with everything and they were both very nice.
As they were leaving he said I was "very helpful" and thanked me for everything.
The comedian? Ron James.
He's hiLARious.
Comment