...Is what I wanted to say to the guest who booked over the phone tonight.
Just another call on a slow night at the front desk of a motel. Or it should have been if it didn't throw me for a loop for the rest of the night.
So this lady and her hubby are driving up the coast and they need a place to sleep. Give them the room rate and everything...then requested a 2AM check in.
2....A.....M....
Our desk closes at 9PM. I'd understand if it's before midnight, but 2AM is insane. That's less than half a night's stay coz our check out time is 10AM. At most, you'll be getting 5 hours sleep before the sun comes up.
I went blank for about 5 seconds and let the lady explain herself. Turns out they were travelling from Sydney up to the Gold Coast, which is at least 1000KM (621M) and takes well over 10 hours. Assuming they were already on the road, the call at 5PM meant they wouldn't arrive for another 9 hours.
There is something wrong with this whole situation both in terms of logic and common sense.
First of all, your lack of pre-planning is horrendously short-sighted.
Two, there are dozens of small towns with a few guaranteed to be tourist towns in that distance, use them.
Three, it's bloody dangerous to try and slog hundreds of K's late at night, in freezing weather just to reach a motel.
Well, I took down all the usual details and pre-charged their credit card for good measure. But seriously, I don't care where your destination is, it's better to play it safe and get an actual full night's sleep instead of plowing through the night for a 5 hour nap so you can be fully rested and fresh as a daisy for the next day. Again, there are dozens of towns between where we are and where you're driving, rest there for the night for your sake.
This is gonna be such a headache in the morning.
Just another call on a slow night at the front desk of a motel. Or it should have been if it didn't throw me for a loop for the rest of the night.
So this lady and her hubby are driving up the coast and they need a place to sleep. Give them the room rate and everything...then requested a 2AM check in.
2....A.....M....
Our desk closes at 9PM. I'd understand if it's before midnight, but 2AM is insane. That's less than half a night's stay coz our check out time is 10AM. At most, you'll be getting 5 hours sleep before the sun comes up.
I went blank for about 5 seconds and let the lady explain herself. Turns out they were travelling from Sydney up to the Gold Coast, which is at least 1000KM (621M) and takes well over 10 hours. Assuming they were already on the road, the call at 5PM meant they wouldn't arrive for another 9 hours.
There is something wrong with this whole situation both in terms of logic and common sense.
First of all, your lack of pre-planning is horrendously short-sighted.
Two, there are dozens of small towns with a few guaranteed to be tourist towns in that distance, use them.
Three, it's bloody dangerous to try and slog hundreds of K's late at night, in freezing weather just to reach a motel.
Well, I took down all the usual details and pre-charged their credit card for good measure. But seriously, I don't care where your destination is, it's better to play it safe and get an actual full night's sleep instead of plowing through the night for a 5 hour nap so you can be fully rested and fresh as a daisy for the next day. Again, there are dozens of towns between where we are and where you're driving, rest there for the night for your sake.
This is gonna be such a headache in the morning.
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