Mostly a lurker, but once in awhile, I feel the need to share. Today I worked the super early shift. It was getting to the end of my shift, and I was pretty tired, and excited to get out of there, when my coworker called me. she needed help with a customer.
The customer had a stroke so she couldn't really communicate to well. I have trouble, understanding people when they mumble a little, so I could not understand her, maybe a word or two. However she did have a list, so we looked at that. First item was shirts, we found a couple that fit the description that was written down. However, she didn't like them She couldn't really say a clear yes or no.
Next on her list was socks.. On the list, was written Sleep socks/not male. I wasn't really sure what was meant by sleep socks, but we tried to show her all the ones that had grippers on it. We failed, she kept on trying to explain, but we couldn't understand her. We were getting frustrated, and felt horrible, because if we were frustrated, I can't imagine how she felt. To not be able to communicate her needs, and have people not understand her.
Finally we went and got the manager. The Manager, knew who the customer was, the customer has shopped with us before. The manager told me that an old coworker was usually pretty good at understanding her usually took her around store and was able to get most of the stuff on her list.
The manager, came and we were able to find some socks, that were acceptable. The manger, got a girl, from customer service, who is really patient, and good communication skills to take her around the store and complete her list. By that time I had to leave. I hope the lady was able to find, everything she needed.
I felt bad, because I wanted to help, and wouldn't of minded going around with her to help out. I just couldn't understand her and she probably would of lost patience with me. I put this in general because she wasn't really sucky, it was just frustrating.
The customer had a stroke so she couldn't really communicate to well. I have trouble, understanding people when they mumble a little, so I could not understand her, maybe a word or two. However she did have a list, so we looked at that. First item was shirts, we found a couple that fit the description that was written down. However, she didn't like them She couldn't really say a clear yes or no.
Next on her list was socks.. On the list, was written Sleep socks/not male. I wasn't really sure what was meant by sleep socks, but we tried to show her all the ones that had grippers on it. We failed, she kept on trying to explain, but we couldn't understand her. We were getting frustrated, and felt horrible, because if we were frustrated, I can't imagine how she felt. To not be able to communicate her needs, and have people not understand her.
Finally we went and got the manager. The Manager, knew who the customer was, the customer has shopped with us before. The manager told me that an old coworker was usually pretty good at understanding her usually took her around store and was able to get most of the stuff on her list.
The manager, came and we were able to find some socks, that were acceptable. The manger, got a girl, from customer service, who is really patient, and good communication skills to take her around the store and complete her list. By that time I had to leave. I hope the lady was able to find, everything she needed.
I felt bad, because I wanted to help, and wouldn't of minded going around with her to help out. I just couldn't understand her and she probably would of lost patience with me. I put this in general because she wasn't really sucky, it was just frustrating.
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