Tweet
Had an exterminating service in the pawn shop today for monthly maintenance. First thing in the morning is generally busy because we're checking our purchases/pawn forfeits for the day. We've done business with this company for a while so we allow them to spray the building un attended except for the safe room.
All of our non jewelery/vehicle pawns are in here in addition to our buys on hold. By law, anything purchased must be held for 7 days before it can be put onto the sales floor. This gives the police department time to go over our reports to see if anything bought is stolen. If an item is sold before the hold, it is a misdemeanor. This means we don't even bother to price anything, refurbish, clean, etc until this hold is up.
I have 2 somewhat new paint ball guns we purchased 3 days ago on hold. They're in a bin along with the contents of the entire purchase. One gun is in a case. I'm giving my boss our reports for the day and one of the exterminators comes up and asks about one of the paint ball guns. My boss tells him it's on hold, we can't sell it yet. He seems bummed but asks if we're sure we can't. My boss says, "yes, I'm sure by law I cannot sell it for a week". He goes off to complete spraying.
While I'm ckecking up on any buys to come out, the same exterminator comes up and asks what I want for the smaller gun. I'm heading down stairs anyway and I look at the box and say "which gun are you interested in?" I don't see it off hand and this is because it was in a case. So, in order to see it he not only went into the box, but opened something inside it. He makes a very low offer on the gun, I tell him that I do not know what we want to price them as. I took a shot in the dark and told him a round-about-figure that I might ask for it later on. He starts trying to negotiate with me and I shrug it off. I tell him to come back and see me in a week. He really wants to take this home and I explain to him again that I cannot take this off hold, even though I know the person it came from and it is not stolen, the cops can come by and request to see them if someone reports a similar item stolen (happens all the time). If it isn't there, we're in trouble.
By this time, I'm back up front printing new tags for some items when he asks, "Are you sure I can't buy it today? I live over an hour away". I, again, tell him no.
Unless you work there, you're not going to know what is on hold and is a pawn. I'm not all too thrilled with someone thinking it was perfectly alright to go through boxes. It was also very annoying that he kept on bothering us about it after being told no.
I wanted to call and report this to his supervisor, but I thought it would be a bit much. Instead, someone is going to accompany them from now on to ensure our customer's property is not disturbed.
All of our non jewelery/vehicle pawns are in here in addition to our buys on hold. By law, anything purchased must be held for 7 days before it can be put onto the sales floor. This gives the police department time to go over our reports to see if anything bought is stolen. If an item is sold before the hold, it is a misdemeanor. This means we don't even bother to price anything, refurbish, clean, etc until this hold is up.
I have 2 somewhat new paint ball guns we purchased 3 days ago on hold. They're in a bin along with the contents of the entire purchase. One gun is in a case. I'm giving my boss our reports for the day and one of the exterminators comes up and asks about one of the paint ball guns. My boss tells him it's on hold, we can't sell it yet. He seems bummed but asks if we're sure we can't. My boss says, "yes, I'm sure by law I cannot sell it for a week". He goes off to complete spraying.
While I'm ckecking up on any buys to come out, the same exterminator comes up and asks what I want for the smaller gun. I'm heading down stairs anyway and I look at the box and say "which gun are you interested in?" I don't see it off hand and this is because it was in a case. So, in order to see it he not only went into the box, but opened something inside it. He makes a very low offer on the gun, I tell him that I do not know what we want to price them as. I took a shot in the dark and told him a round-about-figure that I might ask for it later on. He starts trying to negotiate with me and I shrug it off. I tell him to come back and see me in a week. He really wants to take this home and I explain to him again that I cannot take this off hold, even though I know the person it came from and it is not stolen, the cops can come by and request to see them if someone reports a similar item stolen (happens all the time). If it isn't there, we're in trouble.
By this time, I'm back up front printing new tags for some items when he asks, "Are you sure I can't buy it today? I live over an hour away". I, again, tell him no.
Unless you work there, you're not going to know what is on hold and is a pawn. I'm not all too thrilled with someone thinking it was perfectly alright to go through boxes. It was also very annoying that he kept on bothering us about it after being told no.
I wanted to call and report this to his supervisor, but I thought it would be a bit much. Instead, someone is going to accompany them from now on to ensure our customer's property is not disturbed.
Nope, way over the line.
Comment