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I got threatened TWICE yesterday that a customer was going to go to corporate. That is definitely a record for me. Usually it's only once a week.
1.
Our chip card readers are a little...tetchy. Most issues happen with certain particular cards that come from [Bank]. The way the system works, if the card has a chip malfunction like a million times, it'll let you swipe. The issue I'm having with a lot of [Bank] cards is that the system isn't even recognizing that it HAS a chip when it goes into the reader.
This lumbering she-beast proceeds to lecture me for a good five minutes while I'm trying to fix her card that it's all MY fault and that *I* need to fix this and she's going to take her prescriptions to a different pharmacy. She threatened to go to corporate about it and I told her to go ahead and do that, so that MAYBE the stupid reader will get fixed. She wasn't impressed.
She kept yelling at me that it's not her card and how ridiculous the whole system is. It literally got to the point that another customer told her that his card worked fine. Once she paid with another card and stomped off still yelling her nastiness, I burst into tears while I was trying to help the next customer in line. THAT customer said some nasty things about that lady and let me take a second to go hide in our medicine shelves to recenter myself.
2.
I had a customer that was paying for a copay that was a little over $150 with a check. I asked for ID which is protocol.
Apparently, the ELEVENTY BILLION YEARS she's been filling with the pharmacy, she has NEVER, EVER and I SAY EVER(!!!!) been asked for ID and how utterly ridiculous it is. She is going to complain to my supervisor AND to corporate. I double checked with the pharmacist and she told me that I was correct in asking for ID.
I guess Sundays are the best days to be a rude customer
1.
Our chip card readers are a little...tetchy. Most issues happen with certain particular cards that come from [Bank]. The way the system works, if the card has a chip malfunction like a million times, it'll let you swipe. The issue I'm having with a lot of [Bank] cards is that the system isn't even recognizing that it HAS a chip when it goes into the reader.
This lumbering she-beast proceeds to lecture me for a good five minutes while I'm trying to fix her card that it's all MY fault and that *I* need to fix this and she's going to take her prescriptions to a different pharmacy. She threatened to go to corporate about it and I told her to go ahead and do that, so that MAYBE the stupid reader will get fixed. She wasn't impressed.
She kept yelling at me that it's not her card and how ridiculous the whole system is. It literally got to the point that another customer told her that his card worked fine. Once she paid with another card and stomped off still yelling her nastiness, I burst into tears while I was trying to help the next customer in line. THAT customer said some nasty things about that lady and let me take a second to go hide in our medicine shelves to recenter myself.
2.
I had a customer that was paying for a copay that was a little over $150 with a check. I asked for ID which is protocol.
Apparently, the ELEVENTY BILLION YEARS she's been filling with the pharmacy, she has NEVER, EVER and I SAY EVER(!!!!) been asked for ID and how utterly ridiculous it is. She is going to complain to my supervisor AND to corporate. I double checked with the pharmacist and she told me that I was correct in asking for ID.
I guess Sundays are the best days to be a rude customer
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