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Of Evil Softball Teams and Crazy Ladies
Story the First: Softball Team from Hades
Ok so it's the busy season but until a few days ago, other than being booked solid, nothing major of note happened at the Elogated Hexigon Inn and Suites.
Until 3 days ago when a softball team from Jersey checked in. Can you say Add-i-tude? The first night they were getting drunk and yelling and screaming on the patio, and when the night auditor (who is over 6 feet and 350 lbs of muscle, btw) told them to knock it off, they gave him so much backtalk he considered calling the cops (should have IMHO).
Next day they were puking all over the rooms, coming up to the desk to complain about how "rude" the staff was for DARING to tell them not to disturb other guests (sports teams that book here sign a code of conduct which they were VERY much in violation of), running wild in the pool area, trashing the lobby, you get the picture. They're not going to be invited back and I may send a letter to the dean of their college (University for those across the pond) to let him or her know how the school is being represented.
Story the Second: Crazy Drug Lady
So we had a reservation turn up at 7am (her booking was for the night before) but that wouldn't have been a problem, we'd have just charged her a day's rate to, say, get some sleep before heading to the airport for a late flight or whatever.
The issue was her credit card declined. No working card, no keys. She proceeded to sit in our lobby until the end of my (11am-7pm) shift yesterday, supposedly trying to get her credit card fixed. Uh huh. At least she kept to herself.
I heard this morning that she was still there at 3am, when the night auditor finally had enough and kicked her out. She got belligerent, said she wasn't leaving until 8am, was informed she'd already been here almost 24 hours and was now trespassing and we were calling the police. She apparently then grabbed the luggage cart with all her stuff on it, and took off down the street.
<My town's> police department found the cart, but not her. The night auditor said she was showing signs of drug use. Her luggage is going to get tossed in the trash if she doesn't come back for it today. Oh the joys of hotel work. Oh well, still beats cashiering at a company that's dying and wants to pretend it isn't.
Ok so it's the busy season but until a few days ago, other than being booked solid, nothing major of note happened at the Elogated Hexigon Inn and Suites.
Until 3 days ago when a softball team from Jersey checked in. Can you say Add-i-tude? The first night they were getting drunk and yelling and screaming on the patio, and when the night auditor (who is over 6 feet and 350 lbs of muscle, btw) told them to knock it off, they gave him so much backtalk he considered calling the cops (should have IMHO).
Next day they were puking all over the rooms, coming up to the desk to complain about how "rude" the staff was for DARING to tell them not to disturb other guests (sports teams that book here sign a code of conduct which they were VERY much in violation of), running wild in the pool area, trashing the lobby, you get the picture. They're not going to be invited back and I may send a letter to the dean of their college (University for those across the pond) to let him or her know how the school is being represented.
Story the Second: Crazy Drug Lady
So we had a reservation turn up at 7am (her booking was for the night before) but that wouldn't have been a problem, we'd have just charged her a day's rate to, say, get some sleep before heading to the airport for a late flight or whatever.
The issue was her credit card declined. No working card, no keys. She proceeded to sit in our lobby until the end of my (11am-7pm) shift yesterday, supposedly trying to get her credit card fixed. Uh huh. At least she kept to herself.
I heard this morning that she was still there at 3am, when the night auditor finally had enough and kicked her out. She got belligerent, said she wasn't leaving until 8am, was informed she'd already been here almost 24 hours and was now trespassing and we were calling the police. She apparently then grabbed the luggage cart with all her stuff on it, and took off down the street.
<My town's> police department found the cart, but not her. The night auditor said she was showing signs of drug use. Her luggage is going to get tossed in the trash if she doesn't come back for it today. Oh the joys of hotel work. Oh well, still beats cashiering at a company that's dying and wants to pretend it isn't.
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