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Ok, I have visited here for years since I used to work a computer helpdesk. I never thought I would end up again in retail computer sales.
Last week I got stuck helping two old farts. They were buying a printer that was 50% off list, about 30% below cost. They told me that they were members of a local computer club and should get an extra discount. I told them the printer was being sold for less than I could buy it with my employee discount. One of them (Old fart #1) told me I was a liar. I ignored his total disrespect of me.
Old fart #1 then started asking me questions about the features of the printer, especially concerning enlargement and reduction of the scanner part of the printer. I advised him that the only two settings available on the printer were fit to page and 100%, any other adjustments were made with the printer software. He told me that I didn't know what I was talking about and that his current printer had more adjustments on the printer. He said he wanted to speak to someone else. I went to look for another person to speak to them....every other salesperson was avoiding me since they didn't want to deal with them either. I printed out the printer specs from the manufacturers website and went back and gave it to the customer. I informed him again how scaling was done. He again told me I don't know what I was talking about.
Finally I told this fool that I have been working with and on computers and printers for 25 years and that if he wants to speak to anyone with more experience he would need to wait on hold and speak to the manufacturer.
I started to walk away and he said that he would purchase the machine. I tried to sell him an exchange program for $10 so we could recoup some of the loss on the sale. Old fart #2 told him not to go for it. That if it breaks he could buy another.
I took them to a register to be rung up. The cashier asked if I wanted the sale put under my sales id. I told her no. Both old farts start telling her to put the sale under my number so I would get credit for the sale. They would not purchase any print cartridges, paper or a printer cable. (I work on commission and dont feel like Losing commission overall for a sale in the weeds).
I walked away laughing so I didn't start crying. I will run if I see them again and hide.
Last week I got stuck helping two old farts. They were buying a printer that was 50% off list, about 30% below cost. They told me that they were members of a local computer club and should get an extra discount. I told them the printer was being sold for less than I could buy it with my employee discount. One of them (Old fart #1) told me I was a liar. I ignored his total disrespect of me.
Old fart #1 then started asking me questions about the features of the printer, especially concerning enlargement and reduction of the scanner part of the printer. I advised him that the only two settings available on the printer were fit to page and 100%, any other adjustments were made with the printer software. He told me that I didn't know what I was talking about and that his current printer had more adjustments on the printer. He said he wanted to speak to someone else. I went to look for another person to speak to them....every other salesperson was avoiding me since they didn't want to deal with them either. I printed out the printer specs from the manufacturers website and went back and gave it to the customer. I informed him again how scaling was done. He again told me I don't know what I was talking about.
Finally I told this fool that I have been working with and on computers and printers for 25 years and that if he wants to speak to anyone with more experience he would need to wait on hold and speak to the manufacturer.
I started to walk away and he said that he would purchase the machine. I tried to sell him an exchange program for $10 so we could recoup some of the loss on the sale. Old fart #2 told him not to go for it. That if it breaks he could buy another.
I took them to a register to be rung up. The cashier asked if I wanted the sale put under my sales id. I told her no. Both old farts start telling her to put the sale under my number so I would get credit for the sale. They would not purchase any print cartridges, paper or a printer cable. (I work on commission and dont feel like Losing commission overall for a sale in the weeds).
I walked away laughing so I didn't start crying. I will run if I see them again and hide.
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