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So occasionally my battery dies, or I blow a tire, and about once a year without fail, I lock my keys in the car. So since my insurance road side assistance had crapped out on us on more than one occasion we decided to switch to trple a. This was a slightly better situation as more was covered for the same price.
I called and asked to have someone get my keys out of my car. I know they use a script, but it was painfully obvious the person I was talking to was not listening. I would answer but she would ask follow up questions that made no sense, like were there any fluids leaking from the vehicles and what kind of road I was on when I stated I was in a parking lot.
When I gave her the address of where I was I was clear I was parked in front of suite 124 at 1650 w the road. Instead she put in I was at 1650 road. When she repeated it back I tried to correct her but she just said uh huh and told me I would receive a text shortly with my number on it to give the tow guy.
This was just the beginning of the stupidity
They gave my an hour window. I was to not leave the vehicle at any time. Luckily I had water. It is summer and hot here and there is a huge mosquito problem. So I am being slowly being eaten alive.
15 minutes into my wait my phone which has a very limited charge starts blowing up. Every time I answer it hangs up. I let it go to voice mail. I get the voicemail, and it says the driver is calling me why aren't I answering the driver is getting mad and I need to be at my car. Keep in mind, the driver isn't calling me, triple a is. I call triple a back and ask what is going on. They say they can't call dispatch because my hour window hasn't passed, to suck it up. I explain that the driver is supposedly looking for me. They suggest waving my arms and to call back if the driver doesn't get there in an hour.
In the mean time I get 3 more voice mails from triple A that the driver is angry, frustrated, lost and annoyed. That I am really need to be at my car. My swollen but bitten sunburnt limbs are testament to my standing by my stupid car.
I call back and get someone sane, she calls dispatch. Guess what, not a single driver is near me. My driver just clocked in and getting his paperwork together, and is 5 minutes away at his body shop. I clarify where I am, the driver, knows the place, as it is a title registration company and he uses them for his vehicles rather than going to the dmv.
Exactly one hour after my call, my tow truck driver hops out of his car, pops my door, tips his hat like a gent and drives off after confirming my name. Not one complaint from him. Nothing but a smile and politeness. I went to his company website and wrote a glowing review.
At least the tow truck guy was nice.
I called and asked to have someone get my keys out of my car. I know they use a script, but it was painfully obvious the person I was talking to was not listening. I would answer but she would ask follow up questions that made no sense, like were there any fluids leaking from the vehicles and what kind of road I was on when I stated I was in a parking lot.
When I gave her the address of where I was I was clear I was parked in front of suite 124 at 1650 w the road. Instead she put in I was at 1650 road. When she repeated it back I tried to correct her but she just said uh huh and told me I would receive a text shortly with my number on it to give the tow guy.
This was just the beginning of the stupidity
They gave my an hour window. I was to not leave the vehicle at any time. Luckily I had water. It is summer and hot here and there is a huge mosquito problem. So I am being slowly being eaten alive.
15 minutes into my wait my phone which has a very limited charge starts blowing up. Every time I answer it hangs up. I let it go to voice mail. I get the voicemail, and it says the driver is calling me why aren't I answering the driver is getting mad and I need to be at my car. Keep in mind, the driver isn't calling me, triple a is. I call triple a back and ask what is going on. They say they can't call dispatch because my hour window hasn't passed, to suck it up. I explain that the driver is supposedly looking for me. They suggest waving my arms and to call back if the driver doesn't get there in an hour.
In the mean time I get 3 more voice mails from triple A that the driver is angry, frustrated, lost and annoyed. That I am really need to be at my car. My swollen but bitten sunburnt limbs are testament to my standing by my stupid car.
I call back and get someone sane, she calls dispatch. Guess what, not a single driver is near me. My driver just clocked in and getting his paperwork together, and is 5 minutes away at his body shop. I clarify where I am, the driver, knows the place, as it is a title registration company and he uses them for his vehicles rather than going to the dmv.
Exactly one hour after my call, my tow truck driver hops out of his car, pops my door, tips his hat like a gent and drives off after confirming my name. Not one complaint from him. Nothing but a smile and politeness. I went to his company website and wrote a glowing review.
At least the tow truck guy was nice.
rb
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