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This incident happened today at work.
Female customer came to my line and spent $4.38 on groceries.
She wrote a check for $30.48.
The address on her check is not a local address. She lives in an unincorporated community not anywhere near the location of the grocery store I work at.
So after I ran her check through, a message pops up on the screen stating *cashback amount exceeded limit*
So I tell her that, and I show her the message that is on the screen.
She does not understand why that is happening. She tells me the following...
So I flag down one of the front end supervisors.
She comes over to the register I was assigned to. I show her the error message.
She tells the customer that she cannot accept her check. The customer tells her the same things she told me. So I run her check again, and the same error message pops up on the screen.
The supervisor tells her that she cannot accept her check. The customer asks her to call a Manager, because a Manager will approve her check.
Meanwhile there is a line of customers waiting to be checked out.
The supervisors calls over the intercom for a Manager to either call her or come directly to the cash register I was assigned to.
A Manager calls her, and she explains the situation.
That Manager does not approve the override. The supervisor then asks her how she would like to pay for her groceries.
The customer chooses not to buy her $4.38 worth of groceries and leaves.
The supervisor voids the entire transaction.
She apologized for holding up the line, but she could have just paid for the groceries instead of leaving them for someone to put them back up.
Female customer came to my line and spent $4.38 on groceries.
She wrote a check for $30.48.
The address on her check is not a local address. She lives in an unincorporated community not anywhere near the location of the grocery store I work at.
So after I ran her check through, a message pops up on the screen stating *cashback amount exceeded limit*
So I tell her that, and I show her the message that is on the screen.
She does not understand why that is happening. She tells me the following...
- I shop here every week.
- I shop here on my home from work, and I work close to this store
- I was able to get cash back at Customer Service
- One of the Managers approved my check last week for cash back
So I flag down one of the front end supervisors.
She comes over to the register I was assigned to. I show her the error message.
She tells the customer that she cannot accept her check. The customer tells her the same things she told me. So I run her check again, and the same error message pops up on the screen.
The supervisor tells her that she cannot accept her check. The customer asks her to call a Manager, because a Manager will approve her check.
Meanwhile there is a line of customers waiting to be checked out.
The supervisors calls over the intercom for a Manager to either call her or come directly to the cash register I was assigned to.
A Manager calls her, and she explains the situation.
That Manager does not approve the override. The supervisor then asks her how she would like to pay for her groceries.
The customer chooses not to buy her $4.38 worth of groceries and leaves.
The supervisor voids the entire transaction.
She apologized for holding up the line, but she could have just paid for the groceries instead of leaving them for someone to put them back up.
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