Had a guy call today... something about deleting his PST file and now he can't do anything in Outlook. But wanted free advice over the phone.
I offered a couple of weak suggestions then told him he should just bring it in.
SC: Well I didn't want to have to unplug everything from the desktop.
Understandable. I mention we can do a service call.
Me: It would be an hour minimum which is $80 plus $10 for travel
SC: Well that's too expensive for me. How much if I bring it to you?
Me: $40
SC: I can't afford that either.
I offer up a couple more suggestions and tell the guy to just Google it. He says he's been Googling it all week with no luck. I pretty much just stonewalled him at that point because I had actual work to do and he finally gave up.
Now, I don't mind helping out a real client on the phone, especially if they're good customers, but this guy had never been here before.
Anyone else have people call trying to get free tech support? I always love those.
I offered a couple of weak suggestions then told him he should just bring it in.
SC: Well I didn't want to have to unplug everything from the desktop.
Understandable. I mention we can do a service call.
Me: It would be an hour minimum which is $80 plus $10 for travel
SC: Well that's too expensive for me. How much if I bring it to you?
Me: $40
SC: I can't afford that either.
I offer up a couple more suggestions and tell the guy to just Google it. He says he's been Googling it all week with no luck. I pretty much just stonewalled him at that point because I had actual work to do and he finally gave up.
Now, I don't mind helping out a real client on the phone, especially if they're good customers, but this guy had never been here before.
Anyone else have people call trying to get free tech support? I always love those.
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