So today I'm opening up the store and I get an interesting printout.
For you to understand this, I'm going to have to go into some background about Hollywood Video.
The first thing is part of the opening procedure. As soon as we flip on the computer, we get a nice set of printouts from corporate. One of them, called "30 days to H-status," tells us to call customers who have had movies out for a long-ass amount of time, about thirty days to be precise.
The second thing is that we cannot perform transactions without having an account open. Because some people come in wanting to buy candy, soda, popcorn, or sell-through DVDs, we have a "cash" account. Obviously, this account is flagged so that you cannot rent movies on it. The first name on the account is "CASH ONLY." The last name on the accout is "NO RENTALS."
Obvious stuff.
So lately the recovery screen has started popping up when we use the cash account, telling us that the cash account (us) needs to return a movie. Today, the "30 days to H" printout had the cash account listed on it.
One feature of the "30 days" printout is that it tells you which employee performed the rental transaction. Guess whose name is on the printout under the cash account? Moi.
I blame sunspots.
I have a sinking feeling that I'm going to catch hell for this. The best defense I've got going for me is that I'm just not stupid enough for it to be true - I've worked there long enough to know that I would get caught if I tried to rent out a movie on that account. There are a few people at the store I don't get along with, so for a second I suspected foul play...it would have been possible to use my register to do a transaction while I was shelving movies or whatever. I feel so paranoid even speculating on that, but just because I think that they're out to get me doesn't mean they aren't, y'know? After ten or fifteen seconds of gut-wrenching panic, my usual snarkiness came back and I realized that the people that have it out for me aren't smart enough to cook up a hot pocket, much less a plan to get me axed.
Boyfriend says it's probably just a computer glitch. Does anyone with more technical know than me* know if it could be a glitch? Any ideas that don't include sabatoge and/or solar activity?
(*Note: "Anyone with more technical knowhow than me" includes about 90% of the adult population, dolphins, my hamster, stoats, dust bunnies, and some of your smarter varieties of snake. Feel free to take a stab at figuring out what the hell happened.)
For you to understand this, I'm going to have to go into some background about Hollywood Video.
The first thing is part of the opening procedure. As soon as we flip on the computer, we get a nice set of printouts from corporate. One of them, called "30 days to H-status," tells us to call customers who have had movies out for a long-ass amount of time, about thirty days to be precise.
The second thing is that we cannot perform transactions without having an account open. Because some people come in wanting to buy candy, soda, popcorn, or sell-through DVDs, we have a "cash" account. Obviously, this account is flagged so that you cannot rent movies on it. The first name on the account is "CASH ONLY." The last name on the accout is "NO RENTALS."
Obvious stuff.
So lately the recovery screen has started popping up when we use the cash account, telling us that the cash account (us) needs to return a movie. Today, the "30 days to H" printout had the cash account listed on it.
One feature of the "30 days" printout is that it tells you which employee performed the rental transaction. Guess whose name is on the printout under the cash account? Moi.
I blame sunspots.
I have a sinking feeling that I'm going to catch hell for this. The best defense I've got going for me is that I'm just not stupid enough for it to be true - I've worked there long enough to know that I would get caught if I tried to rent out a movie on that account. There are a few people at the store I don't get along with, so for a second I suspected foul play...it would have been possible to use my register to do a transaction while I was shelving movies or whatever. I feel so paranoid even speculating on that, but just because I think that they're out to get me doesn't mean they aren't, y'know? After ten or fifteen seconds of gut-wrenching panic, my usual snarkiness came back and I realized that the people that have it out for me aren't smart enough to cook up a hot pocket, much less a plan to get me axed.
Boyfriend says it's probably just a computer glitch. Does anyone with more technical know than me* know if it could be a glitch? Any ideas that don't include sabatoge and/or solar activity?
(*Note: "Anyone with more technical knowhow than me" includes about 90% of the adult population, dolphins, my hamster, stoats, dust bunnies, and some of your smarter varieties of snake. Feel free to take a stab at figuring out what the hell happened.)
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