So I work tech support for a moderately sized ISP and takes from people who are having issues with their service.
So this lady calls in, has all 3 services we offer (phone, tv, and internet) and she is having issues with her TV. Okay, no problem, I get her account information pulled up, and she has been having the same issue on and off for about a week (her DVR quit working, won't let her access any DVR functionality, so watching recorded shows). I try everything I can, and let her know the box is bad probably the hard drive capped out. So instead of being rational and getting it replaced free of charge, she is now going to cancel are services she has with us. The frack?! How does that help!
So this lady calls in, has all 3 services we offer (phone, tv, and internet) and she is having issues with her TV. Okay, no problem, I get her account information pulled up, and she has been having the same issue on and off for about a week (her DVR quit working, won't let her access any DVR functionality, so watching recorded shows). I try everything I can, and let her know the box is bad probably the hard drive capped out. So instead of being rational and getting it replaced free of charge, she is now going to cancel are services she has with us. The frack?! How does that help!
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