Announcement

Collapse
No announcement yet.

I'll put in enough Knuts to cover it

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • I'll put in enough Knuts to cover it

    Customer and two kids came through my line the other day and put a small number of items on the belt, saying (apologetically) that she wanted to make sure she had enough cash.

    No problem. I ring things through and she watches the total mount up until it hits $10.35. She hands me a $10 bill and says she'll put the rest on debit.

    Her card is declined. For a measly 35 cents.

    Customer: "Oh well, okay, take [Item] off."

    Me: *punches up 0.35 cash on till and hands her the bag with nothing removed* "

    Customer: *a tad stunned* "Uh, wait ... are you sure? No, really ...."

    Me: "[Corporate CEO] isn't gonna go broke over 35 cents. Have a good day."
    Customer service: More efficient than a Dementor's kiss
    ~ Mr Hero

  • #2
    That was really nice of you. I used to worry at the bookstore of being under, but some leniency is allowed.
    Time! Time! Time is what turns kittens into cats.

    Don't teach me a lesson; all I learn is that you are an asshole.

    I wish porn had subtitles.

    Comment


    • #3
      My experience with grocery stores is that an "off" of up to $5 (possibly $10, but I don't know if I'd want to risk that ) is acceptable. It could be a matter of the cashier giving the wrong change, or the customer giving the wrong amount of cash and the cashier not noticing, etc. So I figured I was safe ... and it must have been okay, as I never heard anything about it.
      Customer service: More efficient than a Dementor's kiss
      ~ Mr Hero

      Comment


      • #4
        It depends on the company, but any place where someone with half a brain knows that it's impossible to be "to the penny" all the time. They all seem to have some leniency.
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

        Comment


        • #5
          At the station we had a general daily off limit of £5 and a weekly off limit of £20, with offs exceeding that in one go considered cause for "re-education". Offs were overs or unders, so some of my colleagues would take any extra cash from one shift and sequester it for use to make up future unders. Being too accurate was also cause for concern though, because human nature isn't considered that reliable... More than once someone who had a "spotless record" turned out to have been tweaking the books in some manner they thought highly clever, but failed to take care of all the evidence in the papertrail.
          This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
          I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

          Comment

          Working...
          X